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Shafiq Ahmed, Business Manager / Relationship Manager

Shafiq Ahmed

Business Manager / Relationship Manager·AL Wegdaniyah Global Medical

United Arab Emirates

Master's degree, Hospital Management

Work experience

Total years of experience: 15 years, 6 months

Business Manager / Relationship Manager

January 2014 - Present

AL Wegdaniyah Global Medical

Dubai, United Arab Emirates

January 2014 - Present

Managing a team which responsible to develop business of medical devices and
nutraceuticals
 Attending pre arranged meetings with doctors, healthcare groups and hospital medical
teams.
 Discussing transactional issues to create a boost in company growth.
 Checking and supervision the stocks and deliveries in each client profile is smooth.
 Hosting meetings for doctors, managers, purchasers.
 Taking care of distributors to establish sales chains
 Attending exhibitions when required and inviting international delegations
 Building strong relations and offering flexible solutions to clients
 Having excellent and strong service orientation for clients satisfaction
 Addressing branch related issues and solving them on daily bases.
 Developing products profiles with coordination of IT experts and analyzing day to day
challenges.

Company industry:
Medical Hospital
Job role:
Management

Patient Relations Manager

December 2010 - December 2013

AlviArmani Hair Transplant center

Dubai, United Arab Emirates

December 2010 - December 2013

Booking for hair transplant surgeries and hair loss treatments
 Welcoming and booking VVIP personalities from all over the world, players, rulers,
democrats, politicians, Businessman etc
 Patients booking throughout the world using SAP system
 Making sure safety & security of records of high profile patients
 Follow up with both consultation and surgery patients
 Consulting about treatments and procedure information
 Briefing to patients about consents, agreement and policies.
 Taking care of Hotel & flight bookings for patients and making sure that everything is
on time.
 Discussing pre surgery and post surgery instructions
 Maintain all data pertaining to each consultation client & surgery.
 Follow up with clients via emails and phone calls post consultations and surgeries with
complete care of their privacy & security
 Updating patients record files by pictures and reports of post-surgery
 Supervising staff to Receive patient insurance and updated in system
 Supervising of payments from all over the world by wire transfers or other sources.
 Conducting trainings, for doctors from different parts of the world.
 Brand development coordination of cosmetics, hair & skin care products and surgical
instruments

Company industry:
Medical Hospital
Job role:
Management

Education

Murdoch university of dubai

June 2021

June 2021

Master's degree, Hospital Management

United Arab Emirates

GPA (point): 2 out of 4

GPA (point): 2 out of 4

Post graduate degree in process in hospital management

B.Z. University Multan

June 2009

June 2009

Bachelor's degree, Science

Pakistan

GPA (percentage): 50%

GPA (percentage): 50%

Completed successfully my Bachelors Degree from a leading university of the country.

GOVT college of science

September 2007

September 2007

Diploma, Information Technology

Pakistan

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

MS- Office Applications Internet browsing Calls & Emails setup CRM
View attachment

GOVT college of science

May 2005

May 2005

High school or equivalent, science

Pakistan

GPA (percentage): 55%

GPA (percentage): 55%

Physics, Chemistry, Mathematics

Skills

Customer Value Management
Expert
Customer Value Management
Expert
Executive Communications
Expert
Executive Communications
Expert
Business Correspondence
Expert
Business Correspondence
Expert
Office Organization
Expert
Office Organization
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customers relation Managemet
Expert
Customers relation Managemet
Expert
MS-Office
Expert
MS-Office
Expert
Public Relations
Expert
Public Relations
Expert
Sales & marketing management
Expert
Sales & marketing management
Expert
Business Communications
Expert
Business Communications
Expert
Patient Administrator
Expert
Patient Administrator
Expert
Emails and browsing
Expert
Emails and browsing
Expert
Negotiations
Expert
Negotiations
Expert
Sales team management
Expert
Sales team management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Office Organization
Expert
Office Organization
Expert
Business Correspondence
Expert
Business Correspondence
Expert
Executive Communications
Expert
Executive Communications
Expert
Customer Value Management
Expert
Customer Value Management
Expert

Languages

Arabic
Intermediate
English
Expert
Urdu
Expert

Memberships

youth wing

To aware youth from new chalanges

September 2010

Training and Certifications

Certifications
upon request
Telenor telecom international
Jan 2006 - Mar 2006

Hobbies

  • Computer and mobile apps, horse riding,