it service desk analyst
Full Screen Media
Total years of experience :0 years, 11 Months
• Provided first-level technical support to end-users, addressing hardware and software issues promptly
and effectively.
• Diagnosed and resolved technical problems via phone, email, and remote assistance, ensuring minimal
downtime.
• Escalated complex issues to appropriate teams and followed up to ensure timely resolution.
• Assisted in the deployment and configuration of new hardware and software, ensuring seamless
integration into the existing environment.
• Maintained detailed documentation of support interactions and solutions, contributing knowledge base.
• Collaborated with colleagues to identify recurring issues and participated in the development of
preventive solutions.
• Demonstrated excellent customer service skills, ensuring a positive end-user experience and
satisfaction.