أحمد علوان

Working as Senior Account Manager for Government, and education sector covering the following Solution and Services:

• Digital Transformation consultancy services, by helping customers in building the DT vision, the shape of the vision, then executing the transformation by managed PMO office, and special intuitive.
• Advance Analytics, Business intelligence, DW using Microsoft, R, SQL, PowerBL, and Qlik.
• Digital Marketing, Customer Engagement, Smart Services, Web development, and Mobility solutions.
• Microsoft cloud and on-premise solutions (SharePoint, Dynamic 365 CRM, Project Management, Exchange, Skype for Business …etc.)
• Strategy and Performance System (SimpleStrata)
• Identity and access management by Quest.
• Cyber Security by Trend Micro.
• Microsoft Enterprise Licensing Agreements.
• Veeam Backup, Nintex Workflow, Nexthink, Citirx, Splunk.
• Outsourcing, and Technology Adaption Services.
Achievement:
• Penetrate, and acquire over 60 new accounts in the Government.
• Handling strategic accounts, CEO, and CIOs.
• Able to transform as per company objectives.
• Over achievement for the past 3 years, and over 97% achieving the KPIs.

Working as Account Manager for Higher Education & K12 sector in providing the customers total solution for achieving One Campus vision through the following solutions & services:
• PeopleSoft & Banner Student Information Systems.
• Microsoft SharePoint Portal.
• Oracle Solutions (ERP eBusiness Suite solution, SSO, Enterprise Bus-SOA, and BI).
• EMC2 ECM Documentum.
• Infrastructure offering (Cloud Computing, EMC2 Solutions, VCE vBlock, EMC backup solution, CISCO Video Conference Solutions, Vmware, Citrix, VDI)
• ELearning Solutions (BlackBoard, eContent Development, Class Capturing, Smart Class Rooms…etc).
• Skilled Outsources.

Job Responsibilities:
• Maintaining the relationship with customers at all levels.
• Identifying and developing new business.
• Acquire new customers and retain existing customers.
• Understanding customers' specific business needs and applying solution knowledge to meet those needs.
• Networking with existing customers in order to maintain links and promote additional solution and upgrades (upselling & cross selling).
• Manage the response to the received RFIs, RFPs and public tenders.
• Explaining the customers advantages & benefits of the proposed solutions.
• Negotiating the terms of an agreement and pricing to close deals.
• Challenging any objections and competition.
• Achieve preset financial targets (revenue and GOP).
• Coordinate with all concerned departments for smooth delivery, invoicing of the project.
• Managing the relationship with vendors.
• Managing my diary in order to organize and priorities daily and weekly goals.

Worked as Account Manager for government sector covering the following solutions and Services:
• IBM ECM FileNet, and Fujitsu/ Kodak Scanners
• EMC2 Storage and Hp Servers.
• SAP Business Object BI.
• Avaya IVR, Call Center, and eFax.
• Skilled Outsource.
• Backlog services.
• System Integration Services

Worked as Account Manager based on government sector for EMC2 Solutions, covering the following solutions and Products:
EMC2 Storage, Backup Solution, Disaster Recovery, and EMC2 documentum.
Job Responsibilities:
• Initiation of new channels and developing business opportunities.
• Initiate new business cold calls and handle lead-generated appointments.
• Collections, updating and managing prospects databases.
• Representing the company and its services, products and capabilities at a business level to prospects.
• Negotiate and close business.
• Manage the response to the received RFIs, RFPs and public tenders.
• Responsible for all Content Management (EMC2 documentum) accounts.

• Studying customer environment to set suitable hardware to implement the solution.
• Prepare the deployment diagram using MS Visio.
• Handle document types analysis, documents process, Index fields, and ACL, then prepare the needed documentation to be approved from the customer.
• Deploy, and support the System and the environment related to it (Windows OS, Databases, Network, domain, and scanners …).
• Implement and reflect the result of document analysis on the system.