أحمد عاطف

1. Develop and implement personnel policies to support business goals by monitoring procedures relating to staff terms and conditions of employment to ensure that the plant complies with legal requirements and best practices.
2. Provide a comprehensive personnel advisory service to all plant managers and staff to ensure that the company follows best practice in the management of its staff and to ensure compliance with legal requirements by ensuring any helpful tactics to all company staff.
3. Participate to build plant employee relations with management, including negotiating with employee representatives on personnel issues and grievances to ensure that harmonious relationships and effective communications are maintained between management and staff.
4. Audit plant’s employees attendance and all types of leaves (days in lieu, overtime, penalties) and communicate with employees if verifications are needed to have an up to date database and making it easier for Departments to know each employee’s status.
5. Setup time evaluation rules and monitor their impact on staff attendance by tracing employee’s leave in order to ensure the system is working correctly.
6. Implementing salary structure and grading system.
7. Design and implement programs for HR branding.
8. Provide advice and guidance to management and employees on existing benefits.
9. Design and implement benefits programs.
10. Work on SAP Reporting system.
11. Job profiling, Job evaluations and grading system in cooperation with Job Master
12. Issuing detailed monthly analysis report to the Top management clarifying all Salaries
13. Overseeing the preparation of the monthly and off-cycles Payroll using SAP System
14. Overseeing and controlling the preparation of Private Pay Sheets “Rewards, Deductions, Profit Share, Incentives and Overtime”.
15. Overseeing all Transfers, New Hires, Terminations, and Layoffs & Promotion Movements for all Company employees.
16. SAP Key user Personnel Administration & Payroll & Organizational Management
17. Follow up and communicate with the HR Department to update and implement HR Group policy by performing orientation regarding HR rules including rules for new comers and renewal of the annual contracts for staff.
18. Ensure the monthly payroll activities for business units “plants" are delivered on timely, clear and correct manner based on the group policy.
19. Ensure that Egyptian Steel job descriptions for plant are drafted and job evaluations for all roles are graded and ensure employees transitioning are placed in the right roles, section and department based on the organization needs and staff capabilities.
20. Manage the annual manpower planning process and recruitment activities and review the manpower/ recruitment plans as submitted to the Recruitment Section in head Quarter and managing the cost centers.
21. Assist in the development and monitor the implementation of HR strategies to ensure all is being met and reviewing any problems that halt any development.
22. Follow up salaries rates and benefits offered by other employers in the same sector by researching constantly to give a view of whether or not Egyptian Steel is closely in the same range as the other companies, and conduct regular reviews of the compensation and benefit programs by reviewing the benefits plans, and propose updates to existing benefits or introducing new benefits subject to review by the HR Director.
23. Develop and implement new benefit packages, ensure that these are current and competitive in line with legal requirements to give Egyptian Steel an edge and push it in the market as an excellent employer.

Provide high quality leadership and manage an effective and efficient HR function which delivers business focused HR services, including recruitment and selection, employee relations, reward systems, organization development & training. It is the role of the HR manager to develop an employee-oriented culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance

• Build strong and valuable relationships with senior managers, external stakeholders and other members of the HR Department which contributes to the overall success of the business objectives of the organization
• Ensure that the HR team delivers their planned outcomes and that their agreed targets are met in line with the HR Plan.
• Ensure that process for such tasks as recruitment, employee relations, Training, Organization development are in place and are dealt with correctly, effectively and efficiently
• Overlook and administer the Annual Performance review process and encourage continued learning and development of individuals
• Ensure that current and future HR needs are identified and met by reviewing, improving and monitoring existing corporate HR policies and developing new ones, as required
• Handling complaints, settling disputes, and resolving grievances and conflicts
• Conduct manpower planning for corporate sectors & identify vacancies, recruit, interview and select applicants.
• Ensure conducting new employee orientation to promote positive attitude towards organizational objectives

• Provide current and potential employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
• Advise managers on organizational environment regulations such as equal employment opportunity, code of ethics and recommend needed changes.
• Supervise the cycle of training needs analysis to design employee development programs.
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, and Turnover rates.
• Conduct exit interviews to identify reasons for employee termination.
• Develop and administer special projects in areas such as employee opinion survey, and employee awards & information & discussion meetings

•Coordinates, administers and communicates HR plans and programs.
•Provides information to employees regarding company policies, procedures, salary administration, incentive data and benefit issues.
•Maintains and processes a variety of confidential records including personnel files, payroll changes, employment applications, benefit enrollments;
•Maintains and distributes current employee information, policy and procedure manuals and other communications.
•Ensures compliance with government regulations and plan documents.
•Liaise between Schneider Egypt and the local labor and Social Insurance authorities.
•Investigates and solves employees problems related to Social Insurance issues
•Insures the accurate match of employee headcount at company records and social insurance authorities
•Administrate the Company attendance
•Administrate Contract process ( Medical Insurance - Form 1- Collecting Document- Renewal - Probation letters )
•Generates external & internal required reports required by company of labor authorities
•Facilitates and follows up on work permits for non-Egyptian employees within the boundaries of the local labor law
•Supervise the company medical insurance program & Governmental Medical Insurance in coordination with the contracted medical care provider, including doctor letters, settlements, adding/removing employees from the scheme, etc…
•Administers company vacation balance records & end of employment vacation sell off
•Calculates overtime for entitled employees according to the company & labor law regulations
•Prepare the monthly payroll effects variables Sheets
•Informs concerned departments with new hires, resignations and any change of status
•Analyzes the compensation & benefits data. (Mobile/Car allowances. Loans. Medical, Access cards, Saving Plan, Company Shares, Profit Share, Bonus’s etc.)

•Supervise a team to make sure to achieve the required goals of the HR Department
•Prepares and follows up the on time delivery of required forms by the social insurance authority and labor office: forms (1, 2 & 6) for new hires and resigned, retired or terminated employees
•Coordinate the 5% manpower disabled hiring obligated by the labor law
•Supervise on company medical insurance program
•Supervise company vacation balance records & end of employment vacation sell off Calculates overtime for entitled employees
•Prepare the monthly payroll effects sheet.
•Focal point for the payroll company salaries and social charges.
•Updates the headcount movement, if any
•Implement the internal and penalties regulations.
•Prepare employees letters, certificates, etc… that has to be approved by HR Manager or local authorities

Emaratech: Dubai U.A.E (Free Zone)
Technical Application Support Executive (7-11-2010 -Current)

• Working as a technical support over the phone to handle the typing center all over UAE on the Emirates ID Application Errors.
• Arranging the appointment with all the customer all over the UAE
• Responsible for the data base updates - K-base updates
• Working on the child photos by the Photoshop application
• Working on the multichannel service ( serve the customers through the Email - Chat - Out bound - Inbound - Fax - Child Photo editing -Application Modification )
• Responsible for the ID Late cases
• Inquire sheet ( collected from all the Agents and send it to the management on the daily basis After the filtration and the charts )

•Contract process ( Medical Insurance - Form 1- Collecting Document- Renewal)
•Medical Insurance ( Refunds - Claims - New Joiners )
•Mobile Allowances ( Create A new lines - Transfer new line from the company and to the communication company and vice versa ) vocal point with the communication companies and our company
•The Handling the Vacation Process
•Handling The Company benefits (Medical, access Cards, Bank Letters etc...)
•Handling the labor law and the insurance office
•Maintain The Payroll System with the New Hires and Termination’s
•Attendance Report Per Week
Responsible for the training ( TOT )
Requirement ( Responsible for the Local Projects )

Customer Service Representative ( 1-2-2007 / 1-6-2007 )

• •Handle customer inquiries completely and accurately
• • Resolve customer complaints and problems to the satisfaction of the customer .
• • Use customer service skills to optimize the opportunity of each customer contact.
• • Use all acquired skills from RCC training to (all):
• Adhere to the call script.
• Adhere to the communicated process .
• Maintain your AHT .
• Achieve communicate return to Q, short answered calls, And abandoned %communicated Targets.
• Achieve quality communicated targets.