Business Development And Marketing Manager
Storia Trading - Afkar Holding Subsidiary
Total years of experience :8 years, 6 Months
Planning and implementing marketing strategies to promote products or services to current customers as well as new ones.
• Analyzing data to identify opportunities for growth in existing markets or development of new markets.
• Establishing long term strategic plans to achieve company goals, such as increasing brand awareness and market share.
• Developing and implementing strategies to attract new customers, increase brand awareness, and increase loyalty from existing customers.
• Managing operational activities such as pricing, inventory management, and product development.
• Managing the marketing department staff and overseeing the implementation of marketing campaigns.
• Developing new products and services based on customer preferences and market trends.
• Determining which methods of advertising are most effective for the company based on cost, reach, and return on investment.
• Conducting market research to identify potential consumers by studying demographic data such as age, gender, race, income level, location etc.
• Direct the hiring, training, and performance evaluations of marketing or sales staff and oversee their daily activities.
Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field.
• Develops training curricula and/or recommends or utilizes vendor programs that meet instructional goals and objectives.
• Formulates training outlines and determines instructional methods, utilizing
knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Coordinates or performs administrative functions necessary to deliver and document training programs.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Assists in analyzing and assessing training and development needs for individuals, communities, and/or university departments.
May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may recruit, select, and train instructors.
• May lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation.
• Performs miscellaneous job-related duties as assigned.
Listening to customers’ concerns and handling complaints and returns
• Giving detailed explanations of services or products
• Working with other departments to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat and over the phone.
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
Arrange travel for business and vacation customers.
• Determine customers’ needs and preferences, such as schedules and costs.
• Plan and arrange tour packages, excursions, and day trips.
• Find fare and schedule information.
• Calculate total travel costs.
• Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions.
• Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas.
• Advice about local weather conditions, customs, and attractions.
• Make alternative booking arrangements if changes arise before or during the trip.
Manage office supplies stock and place orders.
• Prepare regular reports on expenses and office budgets.
• Maintain and update company databases.
• Organize a filing system for important and confidential company documents.
• Answer queries by employees, clients and vendors.
• Update office policies as needed.
• Maintain a company calendar and schedule appointments.
• Book meeting rooms as required.
• Distribute and store correspondence. (e.g. letters, emails and packages)
• Prepare reports and presentations with statistical data, as assigned
• Schedule in-house and external events.
• Leasing vehicles and handover/takeover process, handling leasing companies
accounts.
• Mobile lines, data/voice/tracking ordering and terminating lines and handling
telecommunication companies accounts.
• Arrange for business travel, tickets booking and hotel booking, international and
local.
• Negotiating contracts for better deals with vendors.
• Renewing Contracts with Local and international vendors.
• Entering data/invoices related to suppliers through Oracle systems.
Arrange travel for business and vacation customers.
• Determine customers’ needs and preferences, such as schedules and costs.
• Plan and arrange tour packages, excursions, and day trips.
• Find fare and schedule information.
• Calculate total travel costs.
• Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions.
• Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas.
• Advice about local weather conditions, customs, and attractions.
• Make alternative booking arrangements if changes arise before or during the trip.
Planning and executing publicity strategies, campaigns and events.
• Writing and producing presentations and press releases.
• Dealing with inquiries from the public, the press, and related organizations.
• Organizing and attending promotional events such as press conferences, open days, exhibitions, tours, and visits.
• Speaking publicly at interviews, press conferences and presentations.
• Providing clients with information about new promotional opportunities and current PR campaigns progress.
• Analyzing media coverage.
Liaising with clients, managerial and journalistic staff about budgets, timescales and objectives.
• Keeping up with costumers and requirements for the whole period of manufacturing.
• Executing surveys with costumers regularly to maintain a healthy relationship with costumers and to be always up to their standards and dodge or prevent any mistakes from happening.
Recruiting, training, and supervising staff.
• Agreeing and managing budgets.
• Planning menus.
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Promoting and marketing the business.
• Overseeing stock levels and ordering supplies.
• Producing staff roles.
• Handling customer inquiries, complaints and taking reservations.
• Greeting and advising customers.
• Problem-solving.
• Preparing and presenting staffing/sales reports.
• Keeping statistical and financial records.
• Assessing and improving profitability.
• Setting targets.
• Handling administration and paperwork.
• Dealing with customers, employees, suppliers, licensing authorities and sales representatives.
Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records.
• Answering client questions about credit terms, products, prices and availability.
Taking inventory.
• Removing any expired or damaged products.
• Replacing products.
• Making sure products is displayed in the right order and meets visual standards.
• Meeting with store managers and staff for re-ordering products.
• Assisting in strategies and producing sales goals.
• Selecting food products during seasonal times.
• Surveying stores and consumers.
• Address any customer complaints or issues.
• Maintain an adequate customer service level.