ahmed bahieldin hussein taha taha

Manage the help desk team and evaluate performance.
Ensure customer service is timely and accurate daily.
Recruit, train and support help desk representatives.
Set specific customer service standards.
Contribute to improving customer support by actively responding to queries and handling complaints.
Establish best practices through the entire technical support process.
Follow up with customers to identify areas of improvement.
Develop daily, weekly, and monthly reports on help desk team’s productivity.
Provide customer feedback to the appropriate internal teams, like product developers.

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers ‘needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Manage customer orders
Acquire new customers
Develop and maintain customer relationships
Manage customer accounts receivables within guidelines
Understand areas of customer focus, including Sales Building, Staffing, Profitability, and Compliance
Demonstrate effective sampling

Sales target achievement
High level of customer satisfaction
Develop and implement sales plan
Manage efficient paper-flow, supporting relevant procedures.
Adhere to legal, corporate and regulator procedures

Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.

Patient services representative
Jul 2009 to Feb 2012
Responsible for:
Attend to patients' phone calls and enquires

Attending to walk in patients
Registration and scheduling of appointments
Updating of patients' biodata and medical records

Dispensing medication to patients
Assist doctors and nurses in clinical procedure

Call back to inform patient about the lab result or x ray report is ready and make an appointment to check it with physician

Call confirmation to confirm the appointment
Making the billing and invoices and daily reports

Sales executive representative.
Dec2007 to Jun 2009
Responsible for: Present and sell company products and services to current and potential clients.
Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
Follow up on new leads and referrals resulting from field activity.
Identify sales prospects and contact these and other accounts as assigned.
Prepare presentations, proposals and sales contracts.
Develop and maintain sales materials and current product knowledge.
Establish and maintain current client and potential client relationships.
Prepare paperwork to activate and maintain contract services.
Manage account services through quality checks and other follow-up.
Identify and resolve client concerns.
Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
Coordinate company staff to accomplish the work required to close sales.
Develop and implement special sales activities to reduce stock.
Participate in marketing events such as seminars, trade shows, and telemarketing events.
Follow-up for collection of payment.
Coordinate shipping schedules and delivery of merchandise and services.
Provide on-the-job training to new sales employees.


* EMIRATES PALACE HOTEL.

Sep 2005 to Feb 2007
Customer services representative
Responsible for:
Communicate directly with guests, both in person and by telephone

Provide information on facilities and services, events and attractions,

Tours, travel routes and transportation schedules

Provide area maps, brochures and other literature

Arrange tickets, bookings, appointments and reservations for guests

IBEROTEL ARABELLA HOTEL & RESORT.
Oct 2001 to Mar 2005
Customer services representative
Responsible for:
Communicate directly with guests, both in person and by telephone

Provide information on facilities and services, events and attractions,

Tours, travel routes and transportation schedules

Provide area maps, brochures and other literature

Arrange tickets, bookings, appointments and reservations for guests