Customer success manager
Microsoft
Total years of experience :16 years, 2 Months
• Guiding and mentoring Enterprises through the deployment of Office 365 and EMS Suite.
• Customer success Manager for the Enterprises.
• Support forecasting and account planning processes.
• Identify deployment and cloud consumption blockers and planning remediation strategy
• Accelerate customers transition to the cloud
• Specialized in the large scale and enterprise customer scale engagements.
• EPG and Enterprise customers segment MEA Business owner and leader.
• Evangelizing the business value of the Microsoft Unified communications and productivity Business portfolio through the sales, deployment, adoption and on-going support of Microsoft Office 365 cloud workloads leveraging the field experience working on the on premises version of the Microsoft Exchange and Microsoft Lync.
• Providing deep pre-sales technical consultancy to enable customers and partners to develop, adopt and deploy Business Productivity cloud solutions based on the Business Productivity platform.
Working as a project manager for the Edge cloud project which is responsible for virtualizing Vodafone different operating companies’ servers.
The Role includes coordination between different Operating companies with the external vendor, the local suppliers and the procurement centers.
Along with License management is a part of my core job role.
Working as Second level for the Messaging environment Managing and Administering messaging Environment for Vodafone Group and Subsidiaries (more than 300, 000 users) with the most updated technologies including (Microsoft Exchange, Microsoft Lync, Rim Blackberry, Symantec Enterprise Voice & Fenestrae Faxination servers)
Managing server side requests catching and dispatching tickets to perform end to end server tasks and maintaining incidents and service requests SLA
Managing the First level task for the IT services
