Ahmed Hamdi Sadek El Basyouni

Managed news clip distribution, media inquiries, and press release review and approval process. Ensured to ascertain alignment of activities with corporate communications goals and strategies. Prepared and edited press releases, by lined articles, media backgrounders, Web site content, whitepapers and other content for the media and external stakeholders. Managed the PR measurement and reporting process. Updated corporate information on Web sites and fact sheets.Coordinated and attended press events and trade. Developed media strategies to maximize coverage from enthusiast press. Copied and edited press releases, media alerts and email pitches. Assured that all communication materials are on-brand, on-message and on-strategy. Administered the public relations specific to games and products. Collaborated with game production team to coordinate development of PR plans and fulfillment of plan.Supervised and handled issues and multiple special events related to casting assignments including public relations and marketing. Designed strategies for effective auditions, call backs with directors and special events. Communicated with media outlets (newspapers, television, radio stations) to organize promotions, press events and casting calls. Successfully developed and implemented database software to support casting activities. Researched and produced protocol to ensure strict adherence to child labor laws in various States. Researched and wrote infrastructure, standards, goals, policy and procedure, and systems.Casting. Knowledge of Film Industry .Research Efficiency/Organization Media/Relations/Public Relations . Media Efficiency/ Integration Creative, Team Oriented General Manager
Media Efficiency/Integration . Event Planning & Management.
Multi-Project/Multi-Task Oriented .Business Trend Analysis
Customer Relationship Management . Major Client Account Communications .Vendor Relationship Management . Marketing Business Development .

Responsible for all activities and matters that effect the preparation & service of food & beverage products. To manage the bars by providing leadership, overall supervision and control in order to provide a high degree of guest satisfaction while operating the established standards and the established budget for revenue, costs and other goals.
 Responsible for achieving his goals, objectives, budget revenue, average check and number of covers.
 Responsible for attaining the budget revenue, the overall supervision of staff, the cover count per month.
 Maintaining a history information system, updated all times with full information pertaining to his regular guest i.e. Name address, phone number, date of birthday, anniversary.
 Imparts training through pre-meal classes.
 Responsible for food promotions held in his outlet (printing of beverage list, staff uniform, music & entertainment with concerned person in charge).
 Maintenance of his outlet (daily, monthly, annual).
 Decoration pertaining to his outlet and updating with new ideas.
 Attending weekly F&B meetings, highlighting & giving briefing on his operation.
 In charge of the linen stock received for outlet and controlling staff.
 Miss-use.
 Inspects Bars area to ensure that it is clean and tidy.
 Complies the Bar log book, recording guest complaints, revenue covers and other appropriate details.
 Follows all internal F & B Polices and procedure standards.
 Follows up on training Bars staff on cocktail preparation.

Completed the Emirates Customer Care and Passenger & baggage acceptance course. ISO
awareness for Emirates Airport Services-Dubai, Service Stars successful together program,
pathfinder and Dangerous Goods Course also in my spare times have taken EK online courses.
To ensure that the needs of Emirates passengers are met in a caring, courteous and efficient
Manner.
To provide assistance to Emirates passengers such as UMs/CIPs WHCR and medical Cases in
Order to provide the personalized service they expect.
To ensure that all have passengers documents are ready and identify any problems which
Would cause delay at the gates and transfer desk.
To ensure passengers are adequately briefed and their needs satisfied during delays and
Disruptions.
To assist as required with the pre and post flight work and will perform duties as directed by
The Supervisor Airport Services or Senior Emirates official on duty.
To assist passengers with any problems those arise such as excess baggage missed connections.
To assist as directed by the Supervisor Airport Services in providing passengers with meals, re-accommodation bookings to minimize inconvenience to passengers.
Handles transfer passengers and provide customer services in flight disruptions
Worked in the check-in, boarding gates, service assistance team, and ramp as Airport services
Team Leader
Acts as supervisor whenever the needs arise
 Planning effective ways to provide better customer service.
 Team building and motivating the team to achieve the goals.
 Effective communication.
 Formulating creative & innovative methods to handle the operations and also to manage passengers.
 Managing the manifest and controlling the operations of the airlines.
 Preparing systems report and sending it across to the management.
 Customer Affairs Specialist

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Planning effective ways to provide better customer service.
Team building and motivating the team to achieve the goals.
Effective communication.
Formulating creative & innovative methods to handle the operations and also to manage Customer calls.
Managing the manifest and controlling the operations .
Preparing systems report and sending it across to the management.
Customer Affairs Specialist

To work in Hospitality Industry where I could fully practice all my knowledge in service with
Good quality and high standard. Good communication presentation and interpersonal skills,
Combined with ability to build able to train and motivate self confident and can adapt easily
To new environment.
Job Profile: Reception

 Answering all the calls.
 Checking all the In house.
 Flight confirmation and booking for all the guests.
 Check in, check out, pickups and Drops to the airport.
 Luggages.
 Police Report.
 Hotel Occupancy.
 Night Duty Managers report.
 The Manager on Duty Report.
 Filing all the files.

Job Profile: Airport Representative

 Checking the flight arriving schedule.
 Waiting and receiving the guests to the airport with the name on the board.
 Greeting the guests and welcoming when they reach in the meting point.
 Receiving the luggage’s and hand over to the porter.
 Guide the guests to the limousine.
 Informing the hotel reception about guests arriving.

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