Ahmed El-Habashy

• Managed and maintained all General Insurance lines, including Property All Risk, medical, Marine, Motor Fleet,
and other corporate policies
• Prepared daily insurance quotations, proposals, and sales reports to support business development activities
• Monitored policy renewals, cancellations, and endorsements, reducing churn and improving customer retention
rates.
• Managed end-to-end sales operations, including contracts, pricing approvals, and all sales-related
documentation to ensure smooth workflow and compliance.
• Coordinated closely with Underwriting, Claims, Finance, Operations, and other internal teams to streamline
processes and resolve client inquiries efficiently.
• Oversaw CRM systems, ensuring data accuracy and providing reliable insights to support informed sales
decisions.
• Reviewed and validated all customer-submitted documents to ensure alignment with quoted terms and
compliance requirements.
• Followed up with clients for payment collections and managed account receivables to maintain healthy
financial performance.
• Coordinated with Government Authorities and internal departments (Finance, Legal, Registrar, Compliance,
Development) to ensure regulatory adherence and smooth policy administration.
• Assisted supervisors in daily call center operations, providing support during high-volume periods.
• Actively promoted and sold a wide range of insurance products to new and existing clients, achieving sales
targets and contributing to portfolio growth.
• Provided professional insurance advice, delivering tailored solutions to meet diverse client needs and enhance
customer satisfaction.

• Provided the customers with detailed information about policies and products for Daman and Thiqa Insurance.
• Identify customer problems and offer appropriate solutions.
• Forwarded the customers to sales agents when a policy needs to be initiated or upgraded.
• Participate in Outbound calling programs and other projects and activities when required.
• Resolved an average of 300 inquires in any given week and consistently met performance benchmarks in all
areas (AHT, Quality and CSAT).
• Assist in training junior Customer Support Representatives

• Handle 100+ customer interaction per day, giving detailed, personalized, and polite service to ensure customer retention and satisfaction.
• Provide advice information and assistance to customer.
• Researching required information using available resources.
• escalating customer calls to my supervisor, if needed
• Completing call notes and call reports as necessary and updating them in the CRM.

representative
• Serves customers by selling products and meeting customer needs.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making
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