IT Specialist
LeadTC
Total years of experience :9 years, 3 Months
-Managed daily operations of the IT department.
-Maintained, upgraded, and implemented the VMWare ESXi infrastructure.
-Performed regular system maintenance, backups, hardware, software upgrades, physical to virtual migrations, and performance.
-Performed technical analysis, installation, maintenance, and modification of operating system software
-Worked to create processes and procedures around technology to achieve the company's goals.
-Managed cloud services on AWS (EC2-S3-LightSail-RDS-VPN -IAM).
-Managed Windows server AD and other related services office365 Exchange Online.
-followed security best practices using FortiGate firewall and bit defender Endpoints to reduce 80% of cyber-attacks.
-Developed IT procedures to increase efficiency and enhance workflow.
-Assists in the evaluation, recommends negotiations and contracts for the purchases of software and hardware products ahead of the operation
-Committed to delivering high levels of customer service due to the SLA company.
-Ensures delivery of information technology services responsive to customer needs.
-Collaborated with the team to report repeated incidents and develop a solution for them.
-Mentored users to use the tools and system with the scope.
-Maintained AD services internally users account, emails, permissions GPOs.
-Handles problem recognition, research, resolution, and follow-up for routine customer problems.
-Maintained and performed Daily backup for the servers (MS SQL Server, AD & DNS, File Server, IIS, CCTV, POS
-installing and configuring computer hardware operating systems and applications
-monitoring and maintaining computer systems and networks
-talking staff/clients through a series of actions, either face to face or over the telephone
-troubleshooting system and network problems and diagnosing and solving hardware/software faults and replacing parts as required
-providing support, including procedural documentation
-following diagrams and written instructions to repair a fault or set up a system
-supporting the roll-out of new applications
-setting up new users’ accounts and profiles and dealing with password issues
-responding within agreed time limits to call-outs
