Ahmed Mabrouk

- Lead Billing/Charging/CRM/Provisioning team and activities to deliver daily operations and
support.
- Develop, review and enhance technical documents (Concept papers, FRSs,
ATPs, RNs, UAT scenarios and SOPs).
- Support Huawei NGBSS modules (CRM, Provisioning, Voucher Management,
ESB and CBS Charging).
- Implement, deliver and test new requirements on the systems.
- Deliver weekly/monthly reports to high level management.
- Train new team members and develop their skills.
- Consult the team to ensure customer satisfaction and meeting agreed KPIs.

- Working on several system units to ensure the fulfillment of functionality, requirements and design specifications.
- Leading cross-functional teams to define and develop customer problem resolution plans, tracking milestones, deliverables packages, and reporting to management.
- Leading the deliver and deployment of new VAS products and services, application upgrades and change requests.
- Develop appropriate technical documentation (test cases, operation & maintenance guide, deployment procedures, user guides and training materials)
- Lead testing of software application functionality and services.
- Perform Internal Acceptance Test (IAT) and Universal Acceptance Test (UAT) for the new services and change requests.
- Tracing and handling of customer issues for VAS & BSS applications
- Lead support team to support Operating System (Unix/Linux), Databases, VAS and BSS Products.
- Interacting with Development team to ensure timeliness, closing of open incidents and quality of support.

Senior Implementation Engineer, implement current and new telecom products mainly BSS, MEA "Middle East & Africa"

Applications Analyst Engineer, BSS/OSS
Support telecom operator, SMS GW Module, Provisioning.
*** Projects
* Zain KSA > 12 Million Subscribers

- Deliver and deploy new VAS products and services, application upgrades and change requests.
- Prepare Internal Acceptance Test (IAT) and Universal Acceptance Test (UAT) documents.
- Perform the IAT and UAT with the customer for the new services and change requests.
- Support Unix Solaris Operating System and VAS Products.
- Preparing system testing & maintenance documents.
- Software tester "testing new services and change requestes"
- Developing appropriate documentation, training materials and user guides.
- Tracing and handling of customer problems.
*** Projects
* Mobinil Egypt > 30 Million Subscribers
* Asiacell Iraq > 10 Million Subscribers

Freelancer Web Designer, design web sites layout and full web sites using HTML, CSS, Photoshop, JavaScript and JQuery
design vbulletin templates, CMS themes

Customize and Admin vbulletin forums, Joomla, Wordpress and others CMS

- System analyst and administrator
- Unix AIX administration
- Monitoring and troubleshooting Unix AIX systems performance.
- Monitoring and troubleshooting Data Guard, Application administrator.
- Oracle DB monitoring and basic administration
- Lead IT Operations team and provide training for the new members

Provide first line technical support, monitor transactions, services and ATMs status, run card production process, run daily process and provide daily operation status reports.