project manager at STC -Commercial Unit Service Design & Delivery - landline & wireless services
saudi telecom STC
Total years of experience :14 years, 10 Months
Over 13 years Dedicated in Leadership,
Ability to learn, Problem Solver, very
well skilled in Project Management,
Process Digitalization, Automation
Consultancy, IT, Customer
Communication, Build organization
structure, process & procedures
improvement, RFP, SOP's
Assigned to manage Commercial Unit Delivery Section EBDAA
Tasks:
Ensure deliverables for Manage service project.
Monitor and control KPI’s, SLA’s for project and ensure Delivery submission and approval in
monthly basis.
Improve deliverables of KPI’s, SLA’s using data
analysis and Business intelligence tools.
Day-to-day management of all customer-facing
team to ensure all teams work towards the vision.
Develop & execute a business strategy of project
by transferring it from manpower to manage
services.
Develop and execute digital transformation by
using best in techniques such as RPA, digital
process workflow.
Enhance existing workflow to enable customer
centric approach to business.
Register all project risks with main stakeholders
and take necessary action to mitigate risks.
Develop and maintain standard operation
procedures for best quality deliverables.
Work Force Management over OWS for Field
management
: worked in mobinil as technical complaint Handling team (third line)
in the technology department
1 : Dealing with vas IT issues
2 : Dealing with core network issues
3 : Dealing with network maintenance issues
Notes : verry good knoweledge with using This Tools
A : ADM tool B : call tone tool
C : HR service mandger E : SMS and MMS tool
D : HLR tool F : IN tool
G : Volibuel tool H : BCSX ..etc
working in Vodafone as international technical support agent
(newzeland)
2003-2004: Scientific Baccalaureate "Experimental Science". 2004-2009: Modern Academy For Engineering and Technology Grade:Good 2008-2009: Project: simulation of UMTS using matlab Project Grade :Excellent .