Associate Director, Policies & Procedures
National Bank of Abu Dhabi
Total years of experience :15 years, 4 Months
I joined in January2015 to participate in the process improvement projects and to ensure its alignment to the corporate strategy by setting process governance framework, standards and guidelines. We are currently working on transforming the company towards process-oriented organization.
Currently managing the following initiatives:
-Process maturity assessment on enterprise level
-Finance and Administration Divisions’ ISO 9001 certification
-Data security compliance to international standards (ISO 27001) & (PCI-DSS)
-Business Continuity reassessment to comply with ISO 22301
-Electronic documents & records management system
Accomplishments:
-Design and successful delivery of Operational Excellence Framework & Management System followed by,
-Lean-Six Sigma Customized Deployment System
Working on defining methods for proactive response to short and long-term processes improvement opportunities that leads the way to real end-to-end process, accordingly, help the bank to more effectively focus on and achieve value for customers by building a clearer "big picture" view of our core processes, which is the key to help the senior and middle managers broaden their perspective.
Additional Responsibilities:
-Procedures Committee’s Secretary, 2012-2014
-Business Continuity Coordination Committee’s Member & Secretary, June 2013 - 2014
-Risk Control Self-Assessment Team Member, 2012 -2013
Selected Accomplishments:
-Introduce the Event-driven process chain approach and provide the required training and coaching
-Develop processes inventory which helps in increasing the information productivity
-Apply the Customer Experience Management Method (Outside-IN) on selected processes
-Develop, manage and successfully deliver the bank’s business continuity plan
-Conduct more than 50 workshops for the business impact assessment
-Develop and manage a process audit and compliance assessment program
Assigned to follow-up the execution of the business plan and assure its abidance with the defined strategy and business model as well to accurately forecasts revenue, profitability and utilization.
Selected Accomplishments:
-Core banking system implementation
-Business model generation
-Developing business processes & procedures
Joined the Group during the preparation for the launching of SHOURA Bank and SHOURA Cement Co. in order to handle all relations and necessary agreements and arrangements with government officials, Central Bank of Djibouti and investment authorities. On the other hand, to promote for the said investments via road shows and to develop the business opportunities between SHOURA Group - Egypt and different business sectors in Djibouti and Ethiopia.
Selected Accomplishments:
-Launch SHOURA Bank - Djibouti according to scheduled time
-Establish the Cement Co. and obtain all required licenses
-Establish investor relations program for the Bank and the Cement Co.
-Close a supply deal between SHOURA Group - Egypt and the Djiboutian Ministry of Defense
Prepares and analyzes proper economic and market studies, spread and analyze financial statements and design suitable facility structure. Conducting regular marketing calls to the existing client's in order to maximize the utilization. On the other hand, monitors daily transactions to ensure complying with the main purposes of the facility.
