Customer Relationship Manager, HR Coordinator
Home Centre
Total years of experience :23 years, 6 Months
*Responsibilities of customer services and enquiries, suggestions and complaints related to the business.
*Deliveries scheduling and providing the maximum support to satisfy the customer’s demands.
*Managing and controlling the logistic activities which related to the store, and also being a part of the logistic team of warehouse.
*Feedback and suggestions with team to ensure effective service and desired sales results.
*Interaction with store and departments managers to ensure smooth showroom functioning.
*Regular interaction and co-ordination with HR team to ensure timely feedback on employees and organize specific training programs based on requirements.
*Monitoring the operations and the team member’s tasks to ensure the occurrence in the specified time and deadlines.* Identifying and implementing strategies for building, leading & monitoring the performance of team members to ensure efficiency in operations.
*Providing the possible facilities which support the store and team members to achieve the sales target and to increase the achievement as well.
-Certified as IST (In Store Trainer) by Home Centre.
*Training the staff regarding the product knowledge, theme of the month as per the season updates, customer services with the different shapes of it and the language ways which provides them the ability of contacting with the local and foreigner customers.
*Achieving higher standards of performance through knowledge, training & development, building & maintaining team spirit and being result & task oriented.
*Assuring that all the product’s quality operations are maintained as per the standards.
*Undertaking QC functions in the workplace for daily QC activities.
*Conducting inspection of raw materials, bought out items and review of Material Test Certificates (MTC) and the specification requirements.
*Tracking of materials according to project specifications.
*Supervised the staff for reporting, recording and inspection activities.
*Responsible of creating the journal entries and financial records as per daily use for different companies and controlling their financial and revenue management.
*Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
*Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
*Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
*Advise management about issues such as resource utilization, tax strategies, and the assumptions underlying budget forecasts.
*Responsible of checking and verifying ship management reports and accounting entries of source documents such as invoices, vouchers, debit and credit notes.
*Managing the sales and the Clients orders with fulfilling their requirements.
*Ensuring the availability of the products which in order with the vendors and suppliers.
*Meeting with and ironing out details with numerous outside contractors, providers.
*Simultaneously arranging multiple projects with effective time management.
*Monitoring the hardware and software teams and providing the requirements to facilitate their work orders.
*Customer service manager with finding the customer’s demands and providing the full support to fulfill it and satisfy the customer’s enquires.
*Software Developing whether fixing the defections which the customers might be facing with their devices or customizing their devices as per their requests by providing the suitable applications or designing/programming it.
*Acquired basic business skills including marketing, sales, banking, accounting, report writing and business correspondence.
•Accomplished CMA-Certified Management Accountant (Sep. 2010 - June 2011) Being studying CMA course I’ve acquired more capabilities and skills of how to analyze and dig deep in details in each and every event which requires an action to be taken by having a higher rate of accuracy and efficiency, also more capabilities of being dynamic and creative. Acquired experience in budgeting, forecasting, planning, decision making, details analysis, cost management, internal controlling, ethics, investment and risk management.
Graduation : Bachelor of Commerce. University : Ain-Shams. Major : Accounting. Year : 2009. Country : Egypt.