Front office shift leader --replacing night manager
SAVOY Hotel
Total years of experience :17 years, 10 Months
*front office Skills (check in, check out, reservation skills also handling guest expectation, complains and needs
*up-selling skills, All skills in front office department also in hotels field .
*work under stress and work hard .
ex experience in hotel manage management *
* computer skills and internet
speaking language (Arabic, English, German, Russian and Italian )
handling telephone calls *
* working in front office department and exceed the guest needs .
* interact with guest and handling all guest problem .
work hard and under stress*
* Able to handling reservation with all travel agent .
after i finished my secondary school , i studied 4 years in the faculty of tourism and hotels . and also i made training in hotels in different department during my study