IT Technical Support Engineer
DMG
Total years of experience :11 years, 9 Months
Current Job (IT Technical Support) @ DMG Dar AL-Mimar Group(Real state)
Maintains and support Network, Hardware, Software, and all IT related issues support to the users
Support deployment of users applications and required PCs software
Performing system backups and data recovery
Create Windows 7 custom Images
AutoCAD, Revit 2014 and al Architect application’s troubleshooting and installations
Windows Server 2008 Active Directory Configuration
Mange printers and copiers on network
Mange Domain users
Mange Microsoft Exchange Configurations
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.