Ahmed Sharaf

Current Job (IT Technical Support) @ DMG Dar AL-Mimar Group(Real state)
 Maintains and support Network, Hardware, Software, and all IT related issues support to the users
 Support deployment of users applications and required PCs software
 Performing system backups and data recovery
 Create Windows 7 custom Images
 AutoCAD, Revit 2014 and al Architect application’s troubleshooting and installations
 Windows Server 2008 Active Directory Configuration
 Mange printers and copiers on network
 Mange Domain users
 Mange Microsoft Exchange Configurations

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.