IT Support Engineer
EGYPTIAN BANKS COMPANY
Total years of experience :12 years, 10 Months
Responsibilities:
Working with Security Solution clients (Symantec Endpoint protection 11, 12 - Symantec Endpoint Encryption, MacAfee DLP).
Installing operating system (Win XP & 7 - Win Server 2003 - Win Server 2008 & 2012), hardware troubleshooting and maintenance.
Manage finger print devises and taking finger print for new employee.
H/W inventory and labeling of IT Assets using IBM MAXIMO system.
Working on IBM Maximo ticketing system.
Troubleshoot hardware, software and network equipment.
Installing/configuring new computers, IP telephones, software and applications, projectors, printers, wireless access points, and other equipment’s as needed.
Provide orientation and train new users on existing technology.
Creating mailboxes and configuring accounts in the dot panel.
Load all required software and license.
Computer viruses and security.
Technical support via phone, email or in person.
Setting up new iPads and syncing with iTunes.
Troubleshooting printers/scanners/copiers/projectors/iPads/IP Telephones
Responsibilities:
Manages and maintains local area network (LAN), including network hardware (Servers, Printers, and other peripherals), Telephony System and Applications.
Maintain an inventory of computers, scanners, printers, and all equipment connected to the IT infrastructure, as well as, a software library and backup copies.
Perform regular backups according to best practices as established in policies and procedures.
Technical Supporting For All Faculty of BUE .
Monitoring, Investigating WAN Connection Issues between All Building.
BUE Applications first line Supporting, Managing specific services on Servers.
Deploy backup Schedule for all different Data.
Preparing the technical needs for every new Comers .
Traveling all over Egypt for technical support Issues.
PC and Server hardware test, diagnose, troubleshoot and solve hardware related problems
Responsibilities:
Manages and maintains local area network (LAN), including network hardware (Servers, Printers, and other peripherals), Telephony System and Applications.
Maintain an inventory of computers, scanners, printers, and all equipment connected to the IT infrastructure, as well as, a software library and backup copies.
Perform regular backups according to best practices as established in policies and procedures.
Technical Supporting For Alborg Lab Branches All Over Egypt.
Monitoring, Investigating WAN Connection Issues between Alborg Lab Branches and configuring.
Alborg Lab Applications first line Supporting, Managing specific services on Servers.
Deploy backup Schedule for all different Data.
Preparing the technical needs for every new Branch.
Traveling all over Egypt for technical support Issues.
PC and Server hardware test, diagnose, troubleshoot and solve hardware related problems.
Install, configure, maintain and troubleshoot Desktops and Laptops connected to the company network.
Internal Users, systems and network Supporting.
Deploy backup Schedule for company Data.
PC and Server hardware test, diagnose, troubleshoot and solve hardware related problems.
Preparing technical reports for different IT Dept Information.
Preparing the technical needs for every new comer.
BS.c in Electronic department
