IT Support Engineer
West Yas Academy - YAS Island
Total years of experience :15 years, 10 Months
Provide technical support to staff and students desktops/Laptops
Trouble shooting Interactive White Boards / Smart Boards connectivity issues
Resolving escalated user complaints without the need for team lead intervention
Made use of helpdesk systems to prioritize work-load and update queries and calls.
Documenting troubleshooting and problem resolution steps
Participation in providing training to users as required
Asset tagging the resources such as laptops, phones, printers, etc..
Installation, configuration & troubleshooting of operating systems on windows
Scheduling regular backups such as monthly, weekly, etc.
Changing back up tapes
providing direct service and technical support to user through phone, email and in-person
Windows Server 2008 management:
Active Directory Domain Controller (Read only DC, Child DC)
Active Directory Domain Services
DHCP Server
DNS
File & Print Server
Database Storage Server
Group Policy Management
Registry Management
Scheduled Tasks (Backup, AD DS Backup)
Handled assignments pertaining to hardware, software & networking.
Configuration of all hardware & software devices under Windows.
System administration under Windows environment.
Upgrading & maintenance of all systems.
Installation, configuration & troubleshooting of operating systems on windows
Managing of win98, WINXP & LAN
Assembled & trouble shooted computer problems.
Troubleshooting Printers & formatting PCs.
Installation of Operating Systems.
Installation of antivirus software & internet configuration set up.
Networking using Windows platforms.