Florence Gonato

Reponsible for end to end transaction processing.
Responsible for handling a wide variety of data validation and billing support tasks with the utmost attention to detail.
Perform all assigned tasks utilizing the designated systems and processes presented during the initial training period.
Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.
Monitor all data entry operations and ensure compliance to timeframe.
Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.
Handles issue resolution to ensure department and customer needs are met.
Perform data entry and research in various systems and tracking tools.
Applies knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
Coordinate with team members and ensure achievement of all team objectives and goals.
Assess and resolve standard and non-standard issues and problems.
Ensure and maintain effective professional relationships with staff.

Answer telephone calls and transfer to appropriate staff member.
Using a variety of software packages such as Microsoft word, Outlook, Powerpoint and Excel and other computer related
Devising and maintaining office systems
General Secretarial duties - typing correspondence, checking and sending email and faxes.
Booking rooms and conference facilities
Attending meetings, taking minutes and keeping notes;
Photocopying and printing various documents, sometimes on behalf of other colleagues.
Organizing and storing paperwork, documents and computer-based information;
Liaising with staff in other departments and with external contacts
Sorting and distributing incoming post and organizing and sending outgoing post
Encoding of client’s information on the Consumer Front-End-System (CFES) & International Comprehensive Banking System (ICBS).
Prepares credit folder & documentation checklist once the loan is approved.
Files the loan documents on credit folder.
Provides loan documentation assistance to the account officer & entertains walk-in clients.
Supports the account officer in the processing of loan releases in providing the required documents needed for booking the accounts.
Assisting the loan assistant in the compliance of documents deficiency before & during the release of the loans.

Perform general clerical duties to include but not limited to: compiling/submitting reports, photocopying, faxing, mailing, and filing, maintain hard copy and electronic filing system.
Sign for and distribute mails/packages.
Preparing of export documents (Sales Invoice, Packing List, Ingredients List, certificate of weight, Import Declaration, Special Custom Invoice, Canadian Custom Invoice).
Preparing and validating of transmittal of export documents for submission to UFC Head Office (Sales Invoice, Packing List, Ingredients List, Certificate of Origin, Quarantine Clearance for outgoing Foodstuff/Product, Certificate of Weight, Export Declaration, Special Custom Invoice, Canadian Custom Invoice).
Follow-up delivery timeliness of stocks.
Preparing of Pro-forma for container disposition.
Preparing final booking with complete details (Destination, Container Number, Seal Number, Quantity of goods, etc.) after loading of goods for export.
Follow-up Sales Order for export goods at UFC head office and availability of labeled items for export.
Follow-up Communication with UFC Planner on monthly inventory of ME (Middle East) and US labels and other export delivery problems.

Performs clerical work for other department.
Ensure that pantry items are available, creates order request and LPO to the vendor.
Checks, validates completeness of documents (RGS/Invoice).
Checks actual product against documents (Description, Quantity, Batch Number and Expiration date).
Segregation of stocks (Bad stocks/ Good stocks) into assigned pallet location for put away process.
Ensures that all returned goods conform to principal’s return policy.
Ensures that all returns received are processed within target lead-time.
Creates Transfer Order (T.O) transactions using SAP.