General Manager
Archimedia
مجموع سنوات الخبرة :23 years, 1 أشهر
Working as the General Manager for a leading residential technology custom installation company in the Middle East, responsible for the successful day-to-day running of all facets of the business. Ensuring delivery of high quality projects to achieve the highest customer satisfaction while taking into consideration the affect on time, cost and quality.
Achievements:
- Over the last 2 years, increased Revenue by 58% through managing direct sales activities and developing a strong indirect sales channel.
- Streamlined the operational expenditures to generate a net profit of 14%
- Achieved an NPS of 50%
- Implemented a successful plan to fix the “10 Worst Implemented Projects”
- Developed the yearly Sales Strategy plan based on the Company Objectives communicated by the CEO & Board of Directors
- Restructured the Operations Team by acquiring the correct skill sets and setting proper protocols & standards
- Spearhead the “Dubai Pilot Project” in conjunction with department heads, to set the standards for all other Business Units to follow.
- Led the successful implementation of a CRM Software (Salesforce)
- Worked with various internal & external stakeholders to design & build a new showroom experience centre - the first of its kind in the Middle East.
- Developed and supported a cross functional culture of continuous improvement.
- Manage the day-to-day operations for the Sales, Finance, After Sales & Operations departments.
Achievements:
- Generated new business of USD 2.5M during the 2011 Revolution
- Renegotiated supplier contracts to save USD 400K in expenditures
- Generated a Net Profit of 21% during the 2011 Revolution
- Developed a new after sales program called “Archimedia Guardian Program”
- Created an informative Sales & Revenue Dashboard to display company and individual performance
Worked as a Performance Analyst & Project Manager for a leading global Telecommunications provider, responsible for implementing strategic projects and evaluating the organizations performance vs. the strategic targets.
Achievements:
- Designed, developed & governed the “Strategy Dashboard” to measure the company’s performance against the Strategy & Competition.
- Designed & developed the “External Affairs” & “Customer Value Enhancement” dashboards.
- Improved the “Corporate Dashboard” process by reducing the working headcounts from 20 to 6 and reduced the effort time (business days) from 10 to 4 \{6 Sigma - Black Belt Project\}
- Designed new “Customer Value Enhancement (CVE)” dashboard to monitor & evaluate our performance vs. improving the value generated from our customers’.
- Project Managed “Project Rapid Fox” by designing a new process to improve our time to market cycle time from 88 business days to 19 business days \{6 Sigma - Black Belt Project\}.
- Managed “Project Tidy Yard” to deliver sustainable savings of 100M EGP YOY on OPEX/Direct Cost.
- Managed “Long Range Planning (LRP)” cycle to develop 5 year strategic plan.
- Managed Corporate Governance for weekly Executive Committee meetings.
- Coordinated & facilitated the “Vodafone Way” as a culture-change program ambassador.
- Design & deploy the IT Channels Partnership Program to be consistent with Vodafone’s vision as a Total Communications Provider.
- Recruit & evaluate various strategic IT Partners to the partnership program and jointly develop a business plan to follow through.
- Design, implement & integrate a systematic process for the various day to day operational activities between the IT Partners and Vodafone.
- Generate sales through managing a team to develop the performance of the IT Partners.
- Create & implement a Marketing Plan with the appropriate departments to develop the image and message of the Vodafone Partnership Program in the local market.
- Ensure the integrity of the Double Count system.
- Constantly challenge the existing program, in order to discover the opportunities of development.
- Understand my team members’ vision for career development and assist them with constructive feedback to achieve their goals.
- Lead generation/prospecting, qualification and relationship development.
- Developing & maintaining business in the region with the offered solutions.
- Use decision making skills and judgment to close business via telephone.
- Recruiting strategic partners in their respective region.
- Developing and managing Partner Business Plan (jointly with Partner).
- Quarterly review with Partner
- Monthly and quarterly revenue forecasts (including pipeline)
- Responsible for developing, maintaining and upgrading business with new & existing accounts in the professional services area.
- Responsible for planning and following up to achieve quota on orders, revenue, margin targets, and overall company results.
- Communicate with the internal divisions within the company to perform and follow-up on required actions.
- Maintain relations with consultants and key decision makers.
- Follow up on delivery, installation, acceptance & cash collection.
- Member of the Process Streamline Committee.
- Working along with the GM of Operations, to develop tools that would assist & improve the sales cycle.
- Responsible for developing the sales for half of Cairo's retail and wholesales accounts.
- Primary obligation is to identify business opportunities and communicate them persuasively to my customers.
- Analyze the market and optimize logistics & delivery systems.
- Develop merchandising plans and in-store activities.
- GPA: 3.45 - Member of the Dean's Honor list
- GPA: 3.85 - Member of the Dean's Honor list N.B. Completed first 2 years in A.U.C. then tranferred to another university.
- GPA: 2.73 - Honorary recognition