Ahmed Salah

ATM specialist في NCR

• البحرين - المنامة
• يوليو 2006 إلى أبريل 2013

. Covering all customers requests 24/7.

. Preparing customers quotations.

. Remote support Engineer .

. Monitoring engineers results and objectives and responsible
for improving the performance to match the objectives.

. DVR installation and maintenance.

. Logistics Controller.

• Communicates to all levels - Service/Installation
Coordinator/Customer/Control Tower, throughout the entire
service activity.

. Assists or delivers the following customer services:
• Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance
• Performs periodic preventative maintenance on assigned products
• Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATM’s and or within financial institutions.
• Equipment Staging and Installation
• Performs shop or site staging of equipment as assigned
• Assists, as part of a team, in site preparation and equipment installation. • install limited modifications or Field Retrofit Orders (FROs)
• Performs any needed modular swaps and unit replacements

• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
• Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.


• Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
• Maintain an appropriate parts inventory as well as parts record keeping
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
• Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
• Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

_ Service Manager Successor