Computer Services Manager
Mantrac
Total years of experience :23 years, 2 Months
Computer Services Manager at Mantrac
January 2013 - Present (10 months)
- Responsible for IT Processes & Procedures continous enhancement.
- Working closely with Group IT service operation & Group IT communication teams to ensure business
continuity.
- Responsible for supporting more than 1000 users from Egypt & group support teams distributed among 4
companies.
- Responsible for facilitating new premises including procurement and purchasing of IT infrastructure
requirements.
- Setting Egypt IT budget, and validating Egypt & Group Support IT CapEx.
- Responsible for procurement of IT assets & infrastructure, including UPSs, rack rooms, surveillance
systems.
- Setting contingency solutions to override sudden stops of branches.
- Reporting for top management (BU Head & IT director)
- Setting development plans for my team.
- Working with cross-functions like HR, Finance, core functions to ensure business flowing.
- Ensuring the application of IT policies, and all required procedures.
1 recommendation available upon request
IT Helpdesk Supervisor at Mantrac
January 2009 - December 2012 (4 years)
- Leading Egypt's IT Support team at Mantrac whose supporting our company's business,
- Directly reporting to Group IT Director & Egypt Territory Manager
- Process continuous enhancement, Searching for preventive procedures to prohibit the frequent of problems
- coaching the new IT Employees
- CapEx preparation, procurement, setting IT CapEx replacement plans
- IP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory
Management
- managing the new acquired locations for IT requirements (LAN, AP, UPS, etc.) and following up with contractors & consultants
5 recommendations available upon request
Senior Help Desk Engineer at Mantrac
January 2008 - December 2008 (1 year)
- Coaching the new IT Employees
- Helping with CapEx preparation, procurement, IT CapEx replacement plans
- IP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory
Management
- Team leading and coordination for technical support for over 1000 users in Head office & Egypt Branches
- Reporting
- troubleshooting difficult, sensitive and high priority calls, including recording of solution
IT Helpdesk Coordinator at Mantrac
January 2007 - December 2007 (1 year)
#Help with troubleshooting difficult, sensitive and high priority calls, including recording of solution
#IP telephones & Blackberry Enterprise Service support, Video conferencing setup and operating, Inventory
Management
#Reporting
Desktop Support Engineer at Mantrac
August 2005 - December 2006 (1 year 5 months)
- Solving technical incidents for Mantrac's employees
- Installing OS on newely purchased computers
- Installing new IP Phone sets, and troubleshooting their issues.
- Administering the video conference sets, and setup VC meetings.
- Configure Track-it on a server and operate it for the first time in Mantrac.
- Cost control for accessories purchasing
Systems Engineer at Al Hoda Language School
March 2005 - July 2005 (5 months)
# Setup Linux server with Redhat 9, this server working as Gateway with NAT, DHCP, firewall, traffic
monitoring, DNS & web server for Al-Hoda schools over ADSL connection with static IP.
# Web-based mail servers (Qmail + SquirrelMail)
# Network Administration
# Technical support for teaching & administration staff
# Instructor for teaching & administration staff
Systems Engineer & Instructor at CASBEC
February 2002 - February 2005 (3 years 1 month)
* Network Administration
#Full-integrated network installations for CASBEC labs (designing & installation from scratch with my hand, with one assistant)
#Networks procurement (including prequalification - commissioning - testing - quality assurance) as a
consultant from CASBEC to all educational hospitals.
*Technical support
#Implementing various types of software, including Database, programming & special software (firewall,
anti-virus, medical calibration equipments applications)
#Hardware maintenance & troubleshooting of various types of computers.
#Setup and operation of PC with a dental equipment (X-Ray sensor & Camera) for the presidential external
dental clinic in Abdeen and Saray ElQubba palaces (Free Lancer)
*Instructor
#Ministry of communications scholarship (Windows, Office, Internet courses)
April 2001 - January 2002 (10 months)
Technical Support for designers & administration staff on windows & Macintosh machines, solving various
network problem
Florida State University 296 Credit Hours, Organizational Leadership, 2010 - 2012 Activities and Societies: COM (Certified Organizational Manager & Certified Supervisory Manager)
Thanawya Amma (General Secondary School Ceritficate)