Customer Service Representative (CSR)
IBM (Global Process Services)
Total years of experience :16 years, 11 Months
I'm working in multinational accounts outsourced by the company, like Yahoo! and Skype.
- Promoted to be an (Subject Matter Expert) "SME" in Yahoo!, I was responsible there for managing my team and sending quality reports to the management (doing QA & Csat).
I'm Receiveing via email documents and researches which need to be translated as a part time job.
I was responsible for handling the customer's issues related to their bank accounts.
I have worked there by Vodafone Outsourcing Project.
i was responsible of the front office in the hotel including dealing with customers, operator and reservation department.
