Call Center Operations Supervisor
Wasla Outsourcing
Total des années d'expérience :7 years, 8 Mois
(June 2011-Present): Wasla Outsourcing (CVM project)
Call Center Operations Supervisor
• Supervising CVM project.
• Ensure all teams achieve client targets.
• Make reports of the whole project and present them to client.
- (September 2009-June 2011): Wasla Outsourcing (CVM project)
Call Center Team Leader (Outbound)
• Leading a campaign outbound team.
• Responsible of making daily reports of the whole project productivity.
• Ensure all agents educate customers about all Vodafone products and services.
- (April 2008-September 2009): Wasla Outsourcing (CVM project)
Call Center Team Leader (Inbound)
• Leading a call center team.
• Assure high level of customer satisfaction.
• Responsible to make agents applying Vodafone policies and procedures.
- (April 2007-April 2008): Wasla Outsourcing (CVM project)
Call Center Agent
• Reply on all customers' inquiries and handle all problems.
• Assure high level of customer satisfaction.
• Communicating with all other departments to solve customers' problems.
- (October 2006-April 2007): Cook Door Restaurants
Call Center Agent
• Got the 4th rank in the top 5 list during December 2006.
• Receive delivery orders and assign it to restaurants.
• Handle customer's problems and ensure customer satisfaction.
- (April 2004-April 2006): Americana Group (K.S.A)
Order Taker
• Achieve assigned delivery sales target (159% during 2005)
• Supervising on delivery staff.
• Answer all phone calls.
• Handle customer's problems and ensure customer satisfaction.
(1998-2003): B.Sc. in fruits planting, Faculty of agriculture, Cairo University.