IT Supervisor
SUNRISE Resorts & Cruises
Total years of experience :5 years, 6 Months
at SUNRISE Holidays Resort
Tasks:
- Train or instruct users in the proper use of hardware or software.
- Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
- Troubleshoot and resolve technical problems or issues related to computer software and systems.
at Hawaii Caesar Palace Resort "Pre-Opening"
Tasks:
- Handle, efficiently and completely, IT issues that arise.
- Maintain excellent product knowledge and apply it to deliver full system benefits.
- Identify current and future system needs and provide solutions for the identified needs.
at SUNRISE Royal Makadi Aqua Resort
Tasks:
- Recommend system improvements to the IT Assistant.
- Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements.
at Festival Le Jardin Resort
Tasks:
- Recommend system improvements to the IT Assistant.
- Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements.
at Festival Riviera Resort
Tasks:
- Record all issues that arise and advise the IT Supervisor of any issues that need further attention.
- Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages.
at Festival Riviera Resort
Tasks:
- Provide input and be involved into the development and implementation of services and processes.
- Develop skills and under the guidance of the department leader through hands-on work and shadowing.