Associate Consultant
ITWorx
مجموع سنوات الخبرة :18 years, 3 أشهر
• Enable students to learn anytime anywhere.
• Enable the teachers to teach in efficient and creative ways, by providing teaching methods
• `that satisfy the needs and students’ variety. Expectations.
• Increase the communication among the educational system parties.
• Meet the students' needs in a manner that suits their abilities.
• Delivery of high quality products consultancy and implemented solutions for a variety of clients using ITWorx education products (CLG).
• Appling new ITWorx e-learning products for different global learning systems.
• Training and mentorship for clients on ITWorx education products.
• Follow up and support for ITWorx educational products.
• Closely working with clients support, mentor and coaching.
• Configure operating systems settings as required (firewalls, user permissions, automatic Updates)
• Recovers data from hard disk drives and/or performs data migration
• Monitor and respond quickly and effectively to requests received through the IT help-desk.
• Provide help-desk support and resolve problems to the end user's satisfaction.
• Modify configurations, utilities, software default settings, etc. for the local workstations.
• Setup hardware and software install/uninstall / upgrade / downgrade machines
• Supports remote access for Network printers, including the stock and replacement of toner cartridges
• Administrating and internal supporting of the Customers network connection, servers, and networking includes end user support.
• Creating, testing PC images using Image tools
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Customer support and troubleshooting for the i-pone and blackberry
• Expertise in analyzing and resolving complex issues
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Handled & resolve customer problems, inquiries and complaints
• Meet Quality Assurance Requirements and other key performance metrics.
• follow up customer calls where necessary and complete call logs
• Ensuring that the team meets KPI's and SLA's, through monitoring: Call quality, adherence to rosters, productivity and skill levelsHandle and resolve customer complaints.
• Assure that customer service quality standards to meet customer needs to maintain customer loyalty.
• Take effective and appropriate action to resolve issues and complaints which the all the team forwarded to me.
• Maintains day to day staffing adjustments as needed to accommodate for training, illness or unexpected staffing shortfalls.
• Support and control all department policies and procedures.
• Improving & developing a Call Centre manual.
• Coordinate company staff to accomplish the work required to close sales.
• Providing sales and administrative support involving efficient handling of top and confidential agreements.
• Preparing monthly, weekly or daily sales analysis.
• Preparing proposals, agreements, sales reports, and presentations.
• Supporting the sales team in attaining sales targets.
• As a direct sales executive, I was responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that the goods are attractively displayed. In specialist stores.
• Handling in-bound calls customer requests.
• Handling customers complains to the satisfaction of the customer within the defined authority.
• Providing technical supports for the customers, obtain orders, and achieve targets.
• Up sell products and services.