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تم إلغاء حظر المستخدم بنجاح
فادي ابوهولة, Training Manager

فادي ابوهولة

Training Manager·Samsung Electronics

الأردن

دبلوم, Samsung Internal Expert Program

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 3 أشهر

Training Manager

مارس 2018 - حتى الآن

Samsung Electronics

الأردن

مارس 2018 - حتى الآن

• Responsible for all training activities in “Jordan, Iraq, Lebanon, Syria & Palestine”.
• Person in Charge for delivering Product presentations in all floor salesmen trainings, New Products launches trainings, CE Forum’s, B2B Forum’s & Support in yearly MENA Forum’s.
• Manage field trainers in all countries.
• Create training materials.
• Localizing all Samsung training materials (PDF, Videos, Scripts, etc…)
• Manage the localization of catalogs & POP’s
• Ensure all the required knowledge in all stores for Samsung products.
• Create training & development programs for internal employees.
• Communicate with the “HQ” in all training activities.
• Support in all Marketing activities regarding the delivery way.
• Develop business training materials.
• Managing Product information and collecting and sharing product information between Samsung & Distributors.
• Monitor and review the progress of trainees.
• Conduct knowledge assessment activities.
• Retail team support (Market share reports, Sell-Out reports, SKU’s specs, store demo contents)

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
التدريب والتطوير

CE Training Assistant Manager

مارس 2015 - مارس 2018

Samsung Electronics

عمان، الأردن

مارس 2015 - مارس 2018

• Responsible for all training activities in “Jordan, Iraq, Lebanon, Syria & Palestine”.
• Person in charge for all presentations during new product launches (Forum’s, Interviews)
• Create training materials.
• Communicate with the “HQ” in all training activities.
• Support in all Marketing activities regarding the delivery way.
• Develop business training materials.
• Conduct Field Sales Trainings.
• Managing Product information and collecting and sharing product information between Samsung & Distributors.
• Monitor and review the progress of trainees.
• Conduct knowledge assessment activities.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
التدريب والتطوير

Training Specialist

أبريل 2013 - مارس 2015

Samsung Electronics

الأردن

أبريل 2013 - مارس 2015

• Liaise with Training manager to determine training needs and schedule training sessions
• Design effective training programs
• Create training materials.
• Select and book venues
• Conduct seminars, workshops, individual training sessions etc.
• Prepare educational material such as module summaries, videos etc.
• Support and mentor new employees
• Keep attendance and other records
• Conduct Field Sales Trainings.
• Conduct evaluations to identify areas of improvement
• Monitor and review the progress of trainees

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
التدريب والتطوير

Training and Development Officer

يونيو 2011 - مارس 2013

Extensya

عمان، الأردن

يونيو 2011 - مارس 2013

• Identify training and development needs within the company
• Design and develop training and development plans based on both the company’s and the individual's needs;
• Develop business and system training materials for all accounts;
• Conduct Corporate training program for Extensya
• Plan resources and requirements for training delivery
• Design Development and Learning plans
• Manage the delivery of training and development programs
• Monitor and review the progress of trainees
• Conduct knowledge assessment activities
• Certified Trainer on TTT Program (du - Telecom/UAE)
• Certified Mobile services (Pre-Paid /Post-Paid) Trainer by (du - Telecom/UAE)

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
التدريب والتطوير

Customer Service Representative

مارس 2011 - يونيو 2011

Extensya

الأردن

مارس 2011 - يونيو 2011

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Samsung Electronics

مارس 2015

مارس 2015

دبلوم، Samsung Internal Expert Program

الإمارات العربية المتحدة

- Certified Internal Expert of Samsung Marketing School - Train The Trainer Course

Samsung Electronics

فبراير 2015

فبراير 2015

دبلوم، Certificate of Training & Development

كوريا الجنوبية

- Samsung Power Training Program

Samsung Electronics

فبراير 2014

فبراير 2014

دبلوم، Certificate of Training & Development

كوريا الجنوبية

- Samsung Power Training Program - Got the 1st place in the program & Best Trainer award

Cisco

ديسمبر 2010

ديسمبر 2010

دبلوم، CCNA - Cisco Certified Network Associate

الأردن

American Language Center ( U.S.Embassy )

نوفمبر 2010

نوفمبر 2010

دبلوم، TOEFL

الأردن

PMZone

سبتمبر 2010

سبتمبر 2010

دبلوم، PMP - Project Management Professional

الأردن

Applied Science University

يناير 2010

يناير 2010

بكالوريوس، Computer Networks Systems

الأردن

اختبارات بيت.كوم

IQ Test

خدمة الدعم الإداري

Skills

Training Of Staff
Expert
Training Of Staff
Expert
Training Presentations
Expert
Training Presentations
Expert
Training Planning
Expert
Training Planning
Expert
Retail
Expert
Retail
Expert
Training New Employees
Expert
Training New Employees
Expert
Training and Development
Expert
Training and Development
Expert
Training Delivery
Expert
Training Delivery
Expert
Retail training
Expert
Retail training
Expert
Training New Employees
Expert
Training New Employees
Expert
Retail
Expert
Retail
Expert
Training Planning
Expert
Training Planning
Expert
Training Presentations
Expert
Training Presentations
Expert
Training Of Staff
Expert
Training Of Staff
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الروسية
متمرّس

التدريب و الشهادات

الشهادات
Samsung Marketing School Expert
Mar 2015
Power Trainer Education Program
Feb 2014 - Feb 2014
Certified Trainer on TTT Program
du – Telecom / UAE
Dec 2011 - Dec 2011
Certified Mobile services (Pre-Paid /Post-Paid) Trainer
du – Telecom / UAE
Sep 2011 - Dec 2011