Reception
palma beach resort and spa
Total des années d'expérience :1 years, 10 Mois
Welcomed guests upon entry to the hotel, assisted with check in and check out
Answered phones, booked reservations, respond to emails and electronic reservations
Kept records of occupied rooms and guests' accounts
Prepared check out receipts and collected payments from departing guests.
Registered guests and took the correct and needed information for complete registration
Made sure that credit cards being offered by clients for payments are valid.
Issued room keys to guests and made certain that keys issued are correct
Introduced amenities and services to guests for their information and guidance.
Encoded and organized pertinent information and data into the computer
Recorded the expenditure of the guests and added it to the guests' bill of payment.
Collected payment from guests during checking out and made sure they leave the premises safely
Assisted visitors and guests registered in the hotel.
Guaranteed guests of a full hospitable service that would entice them to visit the hotel again
Welcoming and processing guest check-in and check-out
Responsible for guest reservations, monitoring guest emails and email inquiries, including
assisting current and future guest local travel arrangements
Ability to work under pressure and manage and resolve guest issues or complaints
Direct experience with maintaining reservation system, room assignment and processing hotel documents
Coordinating conference and meeting space areas based on the requirements and handling event planning issues
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