Ahmed Atef

Reception at palma beach resort and spa

• United Arab Emirates - Umm Al Quwain
• March 2019 to December 2020

 Welcomed guests upon entry to the hotel, assisted with check in and check out
 Answered phones, booked reservations, respond to emails and electronic reservations
 Kept records of occupied rooms and guests' accounts
 Prepared check out receipts and collected payments from departing guests.
 Registered guests and took the correct and needed information for complete registration
 Made sure that credit cards being offered by clients for payments are valid.
 Issued room keys to guests and made certain that keys issued are correct
 Introduced amenities and services to guests for their information and guidance.
 Encoded and organized pertinent information and data into the computer
 Recorded the expenditure of the guests and added it to the guests' bill of payment.
 Collected payment from guests during checking out and made sure they leave the premises safely
 Assisted visitors and guests registered in the hotel.
 Guaranteed guests of a full hospitable service that would entice them to visit the hotel again
 Welcoming and processing guest check-in and check-out
 Responsible for guest reservations, monitoring guest emails and email inquiries, including
 assisting current and future guest local travel arrangements
 Ability to work under pressure and manage and resolve guest issues or complaints
 Direct experience with maintaining reservation system, room assignment and processing hotel documents
 Coordinating conference and meeting space areas based on the requirements and handling event planning issues