IT Administrator
KBN Qatar
Total years of experience :11 years, 3 Months
• Maintaining the company's IT network, servers and security systems.
• Investigating and diagnosing network problems.
• Collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.
• Ensures server performance and maintains applications on servers.
• Problem solving and documentation of current and new servers in both physical and virtual environments.
• Performs and oversees continuous system health checks, user administration, and application of patches and upgrades.
• Performs data management services, server tuning, and directory services maintenance.
• Help colleagues with more basic IT needs. Including setting up new users and managing backup, security and passwords.
• Monitoring internet and email use. Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Update network applications as required.
• Maintain daily backup and storage. Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Conduct technology training for new users.
• Provide support to the Technology team.
• Conduct briefings and demonstrations for users to enhance system productivity.
• Maintain and expand knowledge base in area of expertise.
• Increase inefficiencies, technical ability and interpersonal skills.
• Perform routine server monitoring and performance benchmarking.
• Monitor and remove virus, spyware, and other non-authorized software.
• Configuring and maintaining Microsoft Outlook 2003, 2007, 2010, Outlook Express and live mail.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Prepares reference for users by writing operating instructions.
Maintains computing environment by identifying network requirements; installing upgrades; monitoring network performance.
Network Performance Tuning, LAN Knowledge, Network Design and Implementation, Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, Technical Zeal.
Experience of Cisco LAN switches, including 6500, 3750 and HP 5500 and 5120 switch installation requirements and guidelines.
Full Command in Inter-VLAN Routing.
Switching, Standard Access-list, Extended Access-list and Vlans Configurations.
Full Command on Cisco IOS Commands.
Installation and setup of routers and switches.
Sound knowledge of WAN technologies such as PPP, Frame-relay, dedicated T1s, ISDN and Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2.
Familiar with the setup and basic configuration of Cisco 2950, 2960 Switches.
Experience of configuring and monitoring CISCO 2500, 2600 and 1800.
Responsible for the regular back up and restoration of all critical assets.
Understanding of how to configure WAN Protocols, including HDLC, PPP, FRAME RELAY.
Experience of implementing SNMP on various devices, allowing for network management.
Manage connection, configuration and organization of Cisco equipment in IT architecture of organization
Configure IT LAN/WAN features.
Responsible for maintaining and monitoring performance of network
Provide first-level technical support; assisting users who have network problems.
Perform high level troubleshooting, diagnostics for networking problems
Provide support services for password recovery for network devices using system configuration registry.
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