Privilege Assistant Manager Support
The Saudi Investment Bank
مجموع سنوات الخبرة :20 years, 4 أشهر
SAIB a commercial bank offers a full range of traditional wholesale, retail and commercial banking as well as Shariah-compliant banking products and services. It provides working capital finance, contract finance, syndicated loans, projects, and structured finance, among others. It arranges financing of quasi-government and private industrial sectors and trade finance products for facilitating imports and increasing Saudi exports.
Accomplishments:
o Instrumental in managing the privilege clients, nurtured healthy business relations with high-net-worth clients and ensured utmost customer satisfaction while implementing systems, policies and regulatory recommendations.
o Served as Single Point of Contact (SPOC) for all privileged clients and managing transactions for clients under programs such as Know Your Customers (KYC), CRM system, K2 system, Microsoft Office, Equation, ICE, On Base, and Demand.
Key Responsibilities:
o Administering day-to-day banking operations, implementing short- and long-term strategic plans & procedures to advance the branch's mission and objectives and to promote revenue, productivity, profitability, growth, staff management and service quality.
o Evangelizing customer experience through innovative programs/ account strategies, and building long-term relations with key accounts, leading to augmenting customer satisfaction scores, retention & account growth.
o Partnering with Account Relationship Managers to establish a roadmap for world-class quality service delivery, resulting in an increased portfolio aligned with business appetite.
o Striving to exceed customer’s expectations, by delivering an unbiased, competent, timely and problem-free service. Resolving all complaints received within the stipulated TAT’s.
o Cross selling of new products and services for both new and existing privilege clients.
o Maintaining a robust Business Continuity Plan for the department on an ongoing basis.
o Generating monthly reports on outstanding loans and monthly interest accruals for loans.
The Centennial Fund is a Saudi Arabian charity established in July 2004 with a royal charter to help young Saudi men & women achieve financial independence through helping them start their own commercially successful businesses.
Key Responsibilities:
o Highly competent business administrative expert, offering assistance excellence, supporting C-suite executive/GM to enhance internal operations.
o Maintained/ organized internal administration systems and documentation, leveraging extensive knowledge, and understanding of the firm’s procedures, record keeping requirements and compliance.
o Streamlined office operations and procedures in order to ensure organizational effectiveness and efficiency.
o Coordinated projects, legal agreements, governmental matters, and approvals. Experience of appropriately dealing with confidential and sensitive information.
o Earned credibility for effective administration through a culture of responsiveness, subject matter expertise, and practical, hands-on support of the business. Responded to customer inquiries and addressed complaints from beneficiaries.
Key Responsibilities:
o Managing administrative functions and office operations including policies, procedures, and regulations of administrative and departmental programs.
o Developed and implemented new administrative systems, including record management. Planned and implemented office systems, layout, and equipment procurement.
o Partnered with administrative and procurement teams in resolving challenges with innovative solutions, systems and process improvements proven to increase efficiency & bottom line.
o Reviewed, updated, and enforced health and safety policies and procedures.
o Handled documentation for securing ISO 9001, ISO 18001, and ISO 14001 certifications.
• Generated new leads through prospecting, cold calling, and networking.
• Built and maintained relationships with clients.
• Developed an in-depth knowledge of products and services.