احسن محمود

• Responsible for overall business including property, contract, lease and facilities management aspects of various commercial and residential properties.
• Leading a team of 25 people including finance, admin, operations and business development.
• Currently managing a construction project of 3520 sq.m. mall and acting as client manager.
• Successfully managed two construction projects of residential and commercial properties value over 85 million Dirhams.
• Responsible for managing defects and warranties of new buildings under DLP period.
• Responsible for liaison with concerned authorities, master community developers and service providers.
• Responsible for property acquisitions, price negotiations and legal paper work of new properties.
• Responsible for liaison with the banks and successfully obtained bank finance facility for new properties.
• Responsible for asset insurance and successfully obtained insurance claim approvals from insurance provider.
• Responsible for lease management and negotiations, achieving occupancy level of 95%.
• Assist tenants, in space planning and estimating costs while maintaining established building standards.
• Review rental agreements, select qualified tenants, collect deposits and rents, enforces terms of rental agreements, resolves tenant complaints and oversee eviction proceedings.
• Responsible for managing facilities budget, able to keep the costs at minimum level ensuring maximum profitability.
• Manage FM plans and procedures covering building MEP, HVAC, fire safety, utilities, maintenance, cleaning, security and landscaping.

Overseeing the entire business, including property, contract, lease, and facilities management for various commercial and residential properties. Leading a diverse team of 25 professionals in finance, administration, operations, and business development. Currently managing a construction project for a 3, 520 sq.m. shopping mall while serving as client manager. Successfully managed two construction projects for residential and commercial properties with a combined value exceeding 85 million Dirhams. Accountable for handling defects and warranties for new buildings during the Defects Liability Period (DLP). Coordinating with relevant authorities, master community developers, and service providers. In charge of property acquisitions, price negotiations, and legal documentation for new properties. Liaising with banks and securing financing facilities for new property acquisitions. Responsible for asset insurance and successfully obtaining claim approvals from insurance providers. Managing lease agreements and negotiations, achieving an occupancy rate of 95%. Assisting tenants with space planning and cost estimation while upholding building standards. Reviewing rental agreements, selecting qualified tenants, collecting deposits and rents, enforcing lease terms, resolving tenant disputes, and overseeing eviction processes.
Managingthe facilities budget to ensure cost efficiency and maximum profitability.
Administering facilities management plans and procedures, including building MEP, HVAC, fire safety, utilities, maintenance, cleaning, security, and landscaping.

Provided leadership, motivation and direction to a team of 120+ staff.
▪ Responsible for daily business operations of 14 stores.
▪ Prepared CAPEX & OPEX budgets with finance team and responsible for managing these budgets.
▪ Responsible for policy making, designing operational procedures & developing marketing
& sales strategies.
▪ Prepared store designs aligned with guidance of local authorities.
▪ Responsible for civil works, store designs, shop fittings and maintenance works, and able to
reduce costs by utilizing existing resources.
▪ Launched 3 new stores from scratch and acquired 1 existing store.
▪ Successfully able to increase overall sales by 15 to 20% after group acquisition.
▪ Successfully implemented new POS (Point of Sales) system with over 15000 articles.
▪ Opened key accounts with FMCG suppliers, acquired credit facilities and negotiated business
development agreements.
▪ Negotiated rents with landlords and property management companies, and able to receive
rent reduction up to 40% in existing rents.
▪ Liaised with local authorities and government departments, and rectified groups HR, admin,
licensing and other legal exiting issues.
▪ Developed marketing strategies according to store demographics and location to increase sales.
▪ Developed HR policies aligned with labor law, and solved staff issues and grievances.
▪ Compiled and presented financial, operations and planning reports to company directors.
▪ Implemented new strategies agreed in monthly meeting with directors.

Oversaw daily business operations for 14 stores with a team of over 120 staff members. Successfully opened 3 new stores and took over 1 existing store. Led all business activities including operations, administration, HR, IT, procurement, sales and marketing, finance, logistics, and business development. Achieved an annual sales increase of 15 to 20%. Collaborated with the finance team to prepare CAPEX and OPEX budgets and managed these budgets. Implemented a new POS (Point of Sales) system serving over 15, 000 articles. Established key accounts with FMCG suppliers, secured credit facilities, and negotiated business development agreements. Negotiated rent reductions of up to 40% with landlords and property management companies. Designed store layouts in accordance with local authority guidelines and oversaw store fit-out, civil work, equipment, fixtures, CCTV, MEP, and HVAC installations, successfully cutting costs by leveraging existing resources. Monitored daily targets and performance, addressing issues promptly. Prepared and presented financial, operational, and planning reports to company directors, and executed new strategies agreed upon in monthly meetings with directors.

Responsible for overall management of various residential and commercial properties.
▪ Leading a team of staff which covers various areas.
▪ Helped with asset acquisition and responsible for legal paper work with government
departments and local authorities.
▪ Responsible for lease management, contract preparation and rent negotiations.
▪ Responsible for managing facilities budgets and costs.
▪ Responsible for building maintenance and repairs which includes MEP and HVAC works.
▪ Responsible for security, cleaning, waste and recycling services.
▪ Established security and safety procedures ensuring asset and human protection.
▪ Managed civil works and coordinated with contractors and service providers.
▪ Dealing with incidents and issues as they arise and handling complaints in diplomatic manner.
▪ Managing, scheduling and coordinating periodic works and ensuring agreed works completed to
satisfactorily level.
▪ Planning and utilisation of space and resources in efficient and cost-effective manner.
▪ Compiling financial and planning reports for company directors.

▪ Provided leadership, motivation and direction to a team of 6 staff.
▪ Responsible for providing a safe and secure environment for daily business operations.
▪ Helped HR Manager in recruitment and training and responsible for putting together shift roster.
▪ Provided a consistently high-quality services and products and to customers.
▪ Ensured that health and safety, and cleaning standards maintained at all times.
▪ Achieved sales targets by implementing company’s sales strategies.
▪ Dealt with any enquiries and complaints and monitored customer service.
▪ Managed deliveries and made sure the shop floor run smoothly.
▪ Oversaw the timely administration of payroll and cash banking.

Led, motivated, and directed a team of six to ensure a safe environment for daily operations. Met sales goals by executing company strategies. Assisted HR in recruitment and trained new employees. Delivered high-quality customer service and upheld quality standards. Maintained health, safety, and cleaning standards consistently.