retail store manager
Emirates Integrated Telecommunications Company
Total years of experience :10 years, 3 Months
• Spearheaded the creation and execution of strategic plans for franchisees, ensuring alignment with brand standards and framework.
• Managed the store budget effectively, controlling expenses while maximizing profitability.
• Conducted regular training sessions on product knowledge, sales techniques, and compliance to keep the team updated on industry trends and changes.
• Managed new development agreements and identified, reviewed, and validated new development opportunities.
• Skilled in building and motivating high-performing teams. Focused on staff development, fostering a positive work culture, and promoting teamwork to achieve common goals. Reduced turnover rates through effective leadership and mentoring.
• Fostered relationships with key clients and identified new business opportunities, resulting in a 12% increase in corporate accounts within the branch's portfolio.
• Participated in regional and national meetings to share best practices and contribute to the development of company-wide strategies.
• Contributed to sales target setting and communication, resulting in a 10% increase in monthly sales within the first quarter.
• Managed inventory levels, conducted regular audits, and collaborated with the supply chain to optimize stock levels.
• Assisted in the development and execution of sales promotions and marketing initiatives.
• Upselling and Cross-Selling: Implemented successful upselling and cross-selling techniques to promote additional telecom services and accessories, contributing to increased revenue and enhanced customer satisfaction.
• Team Collaboration: Collaborated with team members and management to optimize product displays, promotions, and marketing materials to drive telecom sales and meet store objectives.
• Training and Development: Participated in training programs to stay updated on the latest telecom products, industry trends, and sales techniques, enhancing product knowledge and sales proficiency.
• Problem Resolution: Proactively addressed customer inquiries, concerns, and issues, ensuring prompt and effective resolution to maintain customer satisfaction.
Bachelors in Business Administration Retailing