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Aicha  Makrat, Guest Relations Officer

Aicha Makrat

Guest Relations Officer·Hyatt Place Dubai Al Rigga

United Arab Emirates

Bachelor's degree, Hospitality

Work experience

Total years of experience: 9 years, 5 months

Guest Relations Officer

January 2020 - Present

Hyatt Place Dubai Al Rigga

Dubai, United Arab Emirates

January 2020 - Present

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Agent

June 2019 - January 2020

Hyatt is place Dubai

Dubai, United Arab Emirates

June 2019 - January 2020

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Agent

January 2017 - May 2019

Raid Kasr Ighanda

Tetouan, Morocco

January 2017 - May 2019

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Moroccan Institute Of Management

January 2015

January 2015

Bachelor's degree, Hospitality

Morocco

Skills

Delegation
Expert
Delegation
Expert
Customer Care
Expert
Customer Care
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Front Office
Expert
Front Office
Expert
Handllingn customers
Expert
Handllingn customers
Expert
Micros
Intermediate
Micros
Intermediate
opera
Intermediate
opera
Intermediate
outlook
Expert
outlook
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Translation
Intermediate
Translation
Intermediate
Call center
Expert
Call center
Expert

Languages

English
Expert
Arabic
Native Speaker
French
Native Speaker
Spanish
Intermediate

Training and Certifications

Training
Customer service
Hyatt
Jul 2019

Hobbies

  • Reading