Aidan Delfau

• Develop and deliver tailored luxury villa proposals for UHNWI clients across South Africas
premier destinations, curating bespoke itineraries and experiential add-ons including private
chefs, butler service, and exclusive excursions.
• Build trust-led client relationships through personalised multi-channel communication, applying
consultative selling to convert pre-qualified leads into confirmed high-value bookings across a
portfolio of 27+ curated properties.
• Drive upselling and revenue maximisation by identifying client needs and recommending
premium enhancements throughout the booking journey.
• Manage a full booking pipeline within HubSpot CRM, maintaining accurate client records and
forecasting against monthly conversion targets.

• Managed a portfolio of high-value corporate accounts across Consultants, Embassies, Defence,
Law Firms, and Government segments, cultivating long-term relationships built on trust and
discretion.
• Grew segment revenue by 15-20% and exceeded personal sales targets by 10%, generating
AED 1.75 million in new business within six months through consultative, needs-based selling.
• Identified and secured new producing accounts while re-engaging lapsed clients to restore
brand standing within key circles.

• Supported the long-stay sales segment in parallel with the marketing function, building tailored
client solutions that directly contributed to property revenue and guest retention.

• Led the hotels brand marketing strategy across social media, digital channels, and traditional
media, achieving the highest guest engagement of any Dusit property in 2024.
• Managed visual identity, brand collateral, and campaign execution in strict adherence to global
brand guidelines, directly contributing to the hotels 8th-place ranking in the Conde Nast
Traveller Awards 2024.
• Developed targeted content strategies that drove measurable increases in brand awareness,
audience growth, and guest acquisition across key markets.

my role as a Marketing Executive ensure that the hotel is visible in the Market. This extends to social media of which the engagement target is set to 8%. I have met these targets successfully with the highest engagement score set at 19%. My role also consists of handling promotions, project management, and strategic media marketing. I manage some of the key accounts and the hotels agencies to ensure deadlines are met and are to the hotels branding guidelines and standards. I am also on charge of the hotels collaterals and ensure they meet the band standards. During my time at Dusit I have been able to create new achievements for the property as well as successfully assist in the grand launch of the hotels new Hammam.

In my role as a Hub Co-ordinator, it is my responsibility to ensure that the day-to-day operations are conducted time efficiently. Supervising my team of 80+ members I am dedicated to advancing each individual team members performance as well as meeting customer and corporate demands. I help monitor the couriers during their operations as well as regularly meet with all team members to lead them in their personal and professional growth while generating open and respectful working relationships as employee wellbeing is a key motivator to me.

I worked as a courier at Thuisbezorgd, I ensured that the services in food delivery were efficient and timely to maximise customer utility in utilising the services provided by the company. I was able to work effectively in all weather conditions as well as adhere to my delivery quota. Key personal development opportunities were apparent in this role as I enhanced my level of perseverance and discipline.

My role as a Student Relations Manager focused on being the liaison between students and lecturers, ensuring that the needs of both parties were met and their well-being was optimised. I was able to bring innovative and feasible change within the courses that sought to benefit the quality of teaching and maximising the learned capabilities of students.

• Acted as the trusted liaison between students and faculty, championing initiatives that elevated
the overall academic and service experience.

I worked in fine dining, responsible for ensuring an exceptional customer experience was provided to all guests. As all clients were high end this meant I had to adapt to become more detail orientated and exercise high degrees of professionalism and hospitality within my interactions.