Aiko Iwai

UHNW Family from the UK living in Dubai Marina. I am working as an Executive Assistant half of the day handling business-related matters, and assisting the CEO and his 3 older children with their businesses. The remaining half of the day, I assist the younger children in their transition from homeschooling in London into going to regular schools by preparing academic activities, assuring that the kids are occupied with helpful extracurricular activities, and communicating with their new teachers about what needs to be addressed academically and socially. I come with the kids if there’s a need for me to be there. I also help the CEO’s wife with their newborn whenever I am free. I make healthy meal plan preps for the entire week to ensure that the chef will make these for the kids. I ensure that the household helpers are in line and doing everything by my client’s standards. I handle invoicing for household needs including shopping for the kids' needs and ensure we never run out of household stock and supplies.

Delivered comprehensive training to employees to ensure and maintain compliance requirements company-wide.
• Delivered new hire training and mentored established staff on processes and procedures.
Team Management
• Onboarding new clients and managing all their platforms.
Scheduled staff and delegated assignments to adequately cover operational and project requirements.
• Input current metrics into tracking documents and spreadsheets and prepared reports.
• Assessed employee performance through Harvest as a basis and implemented
corrective actions through their perspective managers.
• Designed strategic schedules, rotas, and workloads to promote productivity. Maintained
high standards of accuracy and quality in data entry and recordkeeping.
• Prepared departmental budgets for resourcing and team allocation for each department
through in-depth analysis of historical data and projected spending against actualized
costs based on their statement of work.
• Met Service Level Agreements through strategic planning and workload management.
• Built customer loyalty by actioning feedback for enhanced service provisions. Analyzed
complaint root causes to identify improvement areas.

Used in-depth product understanding to answer customer questions knowledgeably.
Actioned customer feedback to enhance contact center service provisions. Improved customer satisfaction ratings through responsive query resolution. Accepted direct payments and set up invoicing and payment plans for complex orders.
Asked probing questions of clients to understand needs and identify actionable requirements.
Built positive customer rapport through friendly, professional communication. Followed up on customer queries to check provided solutions met expectations.

Determined candidate eligibility by planning and delivering employment testing. Introduced benefits programs to promote wellbeing, from yoga sessions to cycle-to-work schemes.
Assisted with meetings and presentations within the company.
Delivered friendly assistance to new hires throughout interviewing and hiring processes. Clearly communicated and enforced HR policies to team members, cultivating a compliant and satisfied workforce.

Reconciled past due accounts achieving x amount of reduction in outstanding invoices across Google platforms.
Collected data to complete detailed financial reports for stakeholders and management.
Managed a portfolio of 300 debtor accounts, liaising with the credit control team to identify and minimize problem debts.
Monitored outstanding invoices and performed collections duties.
Handled account payments and provided information regarding outstanding balances.
Executed billing tasks and recorded information in company databases. Processed payment via telephone with a focus on accuracy and efficiency. Developed rapport with clients and vendors to cultivate loyalty and satisfaction. Managed invoicing and payment processing operations.
Improved cash flow by strategically timing payment and invoice processing. Adhered to statutory obligations and norms of the accounting system.
Verified accounting records, following up on outstanding transactions.
Allocated bills and accounts in line with department strategy.

Presented the latest mobile application to prospective establishment owners. Researched potential clients in order to be well-prepared for appointments. Submitted and tracked orders.
Completed customer searches to generate new leads.
Contacted satisfied customers to offer additional services.
Prepared sales contracts.
Set up appointments with potential customers to discuss new products and services.

Oversaw planning and execution of targeted sales and marketing strategies. Supported front-line sales teams with well-coordinated administrative operations. Used multi-source data to determine sales and delivery terms for products and services.
Exceeded sales goals and improve profitability by developing sales strategies and business plans according to market trends.
Recognized and rewarded for high performance within the team, increasing sales to 89%.
Optimized Salesforce database to maintain well-organized data and improve team efficiency.
Closely monitor sales performance, reporting on metrics including conversion and churn rates to establish areas of improvement.
Coaching the sales associates individually, point out their strengths and weaknesses, and action plan for the upcoming week.
EOD, EOM, and EOY report on each team and individual's performance.
Managed a team of 15 staff, driving performance with motivational strategies to exceed sales targets.

Managed 12 analysts and provide coaching to better their performance and achieve their KPIs.
Card Activations Services activates new credit cards, provides their APR score, and run checks.
Reviewed applications to management with recommendations. Managed a team, driving performance with motivational strategies to exceed sales targets in the form of up-selling.
Customized promotional strategies to meet the needs of
different clients, products, and services.
Allocated materials, and calendar space for individual projects. Optimized sales methods to best engage, acquire and
retain customers.

Helped resolve client problems quickly with superior customer service.
Used consultative sales approach to understand and meet customer needs.
Cross-sold complementary products and services to customers. Responded to telephone requests for information.
Earned numerous recognitions for exceptional customer service