Administration/HR Executive
Q Group
مجموع سنوات الخبرة :9 years, 11 أشهر
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Managing, booked and update board room on calendar system for meeting requests.
• Sends meeting invites for executives as per requests.
• Collecting meeting agenda, preparing and distributing minutes of meeting.
• Checking emails and reply accordingly.
• Organized Managing Director’s daily diary.
• Prepare business letters and correspondence.
• Filing (hard & soft copy), photocopying, scanning and faxing documents.
• Records and update suppliers database.
• Arranged bookings for travel, hotels and conference room when needed by executives.
• Prepare documents for courier pick up upon requests and responsible for tracking the shipment.
• Handle hotel room & car bookings for company guets.
• Receives telephone calls and take the callers details and messages and relay to perspective people.
• Responsible in processing company vehicle requests, renewals, reports, etc. by coordinating with vehicle company.
• Prepare quotations, LPO’s and invoices as per department’s requests.
• Research and collects quotations from suppliers.
• Researched specific tasks given by superior.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies and verifying receipt of supplies.
• Handling and assisting Admin Manager for drivers/cleaners schedule when the Admin Manager is not able to do so.
• Assists drivers queries regarding schedules and tasks assigned to them.
• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
• Contributes to team effort by accomplishing related results as needed.
• Creates templates which will be used for business developments and other related issues that need to be circulated to designated people in the business.
• Creates database that logs all details of clients, prospective clients, suppliers, contractors, consultants, etc.
• Receives delivery by checking invoices and quantity.
• Prepare worksheet for payables to supplier, contractor and landlord.
HR Job Responsibilities:
• Short lists applicants.
• Call applicants and interview over the phone and set schedule for personal interview.
• Create new employee files and file employee’s documents.
• Arrange pay slips for the whole group for employees signature.
• Assist accounts on the information of each employee needed during payroll.
• Follow up to PRO for the visas on process and update director for it.
• Update / input employee details in our HR software.
• Arrange travel booking for new employees on board.
• Assist PRO in documentation needed for visa processing.
• Prepare salary certificate, NOC’s and other letters as per employee request if HR Manager is not available to do so.
• Managing requests for staff accommodation and new vehicle needed for each division.
• Assists staff problems and coordinate with HR Manager.
• Monitor staff daily attendance, monthly lateness and email it to directors.
• Send monthly report to all directors.
• Admin Job Responsibilities:
• Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.
• Handle telephone calls, queries and transfer to designated areas.
• Operate a range of office machines such as photocopiers, computers and faxes.
• Organized Operations Manager calendar.
• Maintain hardcopy and softcopy files of documents and file accordingly.
• Write business letters, reports or office memos using word processing programmes.
• Managing, booked and update board room on calendar system for meeting requests.
• Responsible in receiving and sending documents for couriers.
• Monitor and order office supplies when needed.
• Shortlist applicants and conduct telephonic interviews and scheduled them for personal interview.
• Train newly joined employees.
• Monitor employee’s daily attendance and sends report to Line Manager.
• Prepare employees weekly schedule.
Senior Customer Service Executive Job Responsibilities:
• Attend and help walk in customers about their queries in subscribing any T.V channels.
• Handle telephone call for complaints, queries and new installations.
• Responsible in the reception area.
• Prepare work schedules for technicians for installations and complaints.
• Prepare quotations needed by a company for a new subscription or renewal.
• Make appointments to customers for new sales installations, complaints and surveys.
• Resolve problems that arise, such as complaints and any technical issues.
• Responsible in new sales activation, filing and data entry.
• Reports to direct manager any issues related.
• Taking technicians report at the end of the day and check any problems or customers needed to be rescheduled.
• Completing and editing job cards in the OSN B2B.
Crew Leader
• Responsible in shift handling.
• Supervise and coordinate sales staff and cashiers.
• Assign workers to duties and prepare work schedules.
• Authorize payments by cheque and the return of merchandise.
• Enhance skills in doing paper works such as submitting the Daily Sales Report.
• Responsible in cash handling.
• Maintain specified inventory and order merchandise.
• Responsible in receiving stocks by checking the quantities and expiry dates.
• Responsible in store operations and tasks assigned by manager.
• Responsible in training the new staffs about the product knowledge and the company standards.
• Developed skills in customer relation by providing them the best service that we have.
• Responsible in product up selling.