Aileen Bautista

As a member of HR Service Center Operations Team in the UAE, to provide full HR
administrative support and general services to one or more functional areas of HR department,
internal employees and external customers, acting as a first point of contact by ensuring
accuracy and consistency in delivery.
Job Responsibilities:
* Respond to internal and external questions related to company policies and general employee
issues.
* Liaise with the PRO department for visa processing/ renewal of contracts & with the external
partners, like insurance vendors and ensure legal compliance.
* Prepares HR documents, confirmation letters and system updates for: salary reviews;
promotions; changes to T&C’s (allowances, location, working hours).
* Administer employee letter requests, including, but not limited to, bank letters, no objection
Certificates (NOC) and embassy letters.
* Payroll interface by providing relevant employee information (employment changes, leave of
absence, sick days, work schedules & etc.).
* Responsible for employee travel and other leave type administration (e.g. record of sick
maternity leave).
* Employees file management (electronic and hard copy), update internal data bases and maintain
electronically based data/systems.
* Quality control of HR documentation before they are filed and processed.
* Responsible for the administration of all company benefit programs in the region.
* Initiate, maintain and processes a wide variety of routine HR forms, records and transactions.
* Generates scheduled or requested reports from Oracle system (terminations, headcount etc.).
* Preparing and distributing weekly reports to wider HR Managers and business leaders.
* Processes enrolments, changes, and cancelation of participants in all benefit plans.
* Log all work from HR Employee Connect portal, via phone system and referring to the relevant
person/ department as necessary.
* Data entry into Oracle records.
* Employee Relation.
Housing Coordinator in EmiratesNuclearEnergyCorp.(ENEC) Project Nov. 2012 to
Nov. 2013
To manage the housing/accommodation facility for all employees hired on the ENEC project, to
ensure that employees accommodation is organized and well maintained upon mobilization to

To accurately and efficiently process and record routine transactions for bank customers
through face to face. Promote and provide bank's products and services.
Job Responsibilities:
* Perform and specialized tasks such as over the counter transactions including cash and check
deposits, withdrawals, bill payments, and exchanging foreign currency transactions.
* Selling of bank products; Credit cards, Loans, Time deposits, and Unit investment trust fund.
* Record all transactions promptly, accurately and in compliance with bankprocedure.

To assist in the process of legal process, involved with the coordination and implementation of
office procedures and frequently responsible for specific projects and tasks assigned.
Job Responsibilities:
* Resolves administrative problems by coordinating preparation of reports, analyzing data, and
identifying solutions.
* Proper, systematic filing and updating of documents pertaining to customer or guarantor, and
securing new security cheques /PDC cheques.
* Presenting Security cheques for Clearance and updating the system accordingly.
* Tracking of PDC cheques for Settlements and regular payments made at thebank.

To interact with customers to provide and process information in response to inquiries, concerns
and request about products and services.
Job Responsibilities:
* Processing of customer transactions thru telephone banking.
* Addressed and resolved customer product complaints empathetically andprofessionally.
* Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call
center environment.
* Improved call center functionality and service capacity by resolving customer complaints
efficiently and quickly.
* Handling of customer calls in a polite and customer-friendly manner.
* Adding to business revenue by up selling and cross-selling to existing customers.