quality controller/ Customer Support Specialist.
dubizzle
Total des années d'expérience :13 years, 4 Mois
1- monitoring users ads / quality and control content and reliability
2- follow up with customer ticket/request
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Maintain a balance between company policy and customer benefit in decision making.
• Handles issues in the best interest of both customer and company.
• responsible for developing a response to the particular consumer’s comment and ensuring that the customer has a great experience with the brand by continuing the conversation online or offline in a professional manner in order to resolve their problem or continue a positive relationship
• Handling customer inquires through emails (ticket) using zendesk application.
• Investigate the credibility of posted ads in the website .
• Update the team with new way of scamming/ fraud ads .
• Daily content moderation to all the posted ads.
Social Media marketing campaigns and day-to-day activities including:
• Curate relevant content to reach the company’s ideal customers.
• Create, curate, and manage all published content (images, video and written).
• Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
Responsibilities:
• responsibility to sort all the problems and queries of the NBF customers
• Assisted the customers with their queries and problems through phone and e-mail
• Established contacts with new and existing customers as per the direction of the supervisor
• Helped the customers to place new orders easily
• Escalated important and serious matters to the seniors
• Transferred urgent calls to the required departments correctly
• Updated and entered new customer details according to the administrative permission in the customer relationship management software ( customer support )
• Achieved the set target of the firm within the deadline mentioned
7/3/2012 to 18/6/2012
Teacher in ministry of education in doqraa school, teaching physics 9th and 10th grade, Science earth Environment 9th and 10th grade, science 8th grade
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4/9/2011 to 15/11/2011
Teacher in UNRWA, in Al_ husson and al masharea' school, teaching science 8th and 6th grade, physics 9th and 10th grade, maths 5th grade,
seller, software hardware specialist and assistant manger.
15/8/2011 Major: Bachelor Degree in physics Avg. 64.1, Yarmouk university Sub major: Science earth Environment, Yarmouk university
2005 aug. General Secondary Education Certificate / Scientific Stream _ Average 78.5%