أيمن حافظ

Perform client needs evaluation by working with Sales in Pre-Sales solution capacity.

Collect required information to develop work scope around solutions to attain customer requirements along with data expertise as required.

Interact with prospective and existing clients to collect information and provide proposed solutions.

Support potential opportunities closure.

Involve actively in training programs as well as pass certification exams.

Collect and evaluate information, formulate as well as test hypothesis.

Head responsibility for technical validity along with interoperability of solution.

Coordinate issues resolution activities with varied organizations.

Review entire problem logs and identify recurring problems.

Record projects status along with open issues every week.

Ensure to follow up on problems and process independently related to solutions engineering.

Assist team to design, plan and implement secure network solution.

Participate in seminars, trade shows and oversee internal demonstration facilities etc.

Develop and present customer presentations at every enterprise customer’s organization level.

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.

Provide expertise and support during systems upgrades, installations, conversions and file maintenance.

Oversee systems development and enhancement and the integration of new systems with existing systems.

Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.

Communicate regularly with executive management and all users of information services and systems.

Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.

7. Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.

Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.

Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.

Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.

Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

Manage servers, security solutions, network hardware and equipment.

Manage telecommunications infrastructure and development plans, projects, policies and procedures.

Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

Support the Legal Aid Bureau’s overall mission and follow all standards, policies, procedures, and confidentiality guidelines.

doing competition research between the agency and the other advertising agencies