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Aiman Tahir, HR Director

Aiman Tahir

HR Director·LUMS Religious Society

United Arab Emirates

Bachelor's degree, Management

Work experience

Total years of experience: 3 years, 4 months

HR Director

August 2023 - April 2026

LUMS Religious Society

Lahore, Pakistan

August 2023 - April 2026

Managed and guided a 25-person team to execute LUMS largest event, attracting 5, 000+ attendees and demonstrating exceptional
leadership in event planning and execution, leading to a 30% increase in attendee satisfaction.
Company industry:
Religious Institution & Place of Worship
Job role:
Human Resources and Recruitment

Customer Service Representative

September 2025 - February 2026

Enrichers Investment Group

Lahore, Pakistan

September 2025 - February 2026

• Delivered multi-channel customer support, maintaining 95%+ CSAT and contributing to improved client retention.
• Reduced average response time by 30% through efficient query handling and CRM utilisation.
• Collaborated with sales and technical teams to resolve escalations, decreasing client churn by 15%.
• Analysed recurring customer issues and implemented process improvements, reducing repeat complaints by 25%.
• Maintained accurate CRM records and supported onboarding processes to ensure smooth customer acquisition.
Company industry:
Financial Services

Marketing and Media Intern

January 2024 - November 2024

Technogroves

Lahore, Pakistan

January 2024 - November 2024

• Executed performance marketing campaigns using Meta Ads Manager, improving audience reach by 30%.
• Analysed campaign performance using Google Analytics and Excel to optimise content strategy and improve conversion.
• Collaborated with creative teams to develop and manage a structured content calendar, increasing engagement by 50%.
Company industry:
Retail & Wholesale

Marketing Intern

January 2024 - November 2024

AI Datayard

Lahore, Pakistan

January 2024 - November 2024

• Executed SEO and retargeting ad strategies on Google Ads and Meta Ads, which improved Click Through Rate by 25%
and reduced acquisition costs.
• Collaborated cross-functional teams in leveraging Tableau and Power BI to analyze customer interaction patterns,
translating insights into strategic initiatives that improved campaign effectiveness by 35%.
• Led implementation of automated customer outreach, reducing churn by 15% and improving customer retention rate.
Company industry:
Computer Hardware & High-Tech Manufacture

Marketing Intern

January 2024 - January 2024

Paymo

Lahore, Pakistan

January 2024 - January 2024

• Supported brand repositioning through competitor analysis, market research, and audience insights, contributing to a 60%
increase in brand recognition.
• Assisted in executing integrated marketing campaigns (email, social media, landing pages) to improve outreach and
engagement by 45%. Coordinated with design and content teams to deliver consistent brand messaging across channels.
Company industry:
Software Development

Marketing Intern

January 2024 - January 2024

PakLaunch

Lahore, Pakistan •Remote

January 2024 - January 2024

• Developed digital content (event promotions) to support marketing campaigns, increasing event attendance by 30%.
• Executed cross-platform social media campaigns (Instagram, TikTok, LinkedIn), improving engagement by 25%.
Company industry:
IT Services

Human Resources Assistant Team Lead

January 2024 - January 2024

GAOtek Inc

Lahore, Pakistan •Remote

January 2024 - January 2024

• Optimized team operations by resolving issues, enhancing communication, and managing data systems, boosting
satisfaction by 30%, efficiency by 25%, and maintaining 99% accuracy across 100+ meetings.
Company industry:
Telecommunications

HR Director

January 2023 - January 2024

Riayat LUMS Society

Lahore, Pakistan

January 2023 - January 2024

Organized and promoted 4+ high-impact events through cross-departmental collaboration, leveraging strategic outreach efforts,
resulting in a 62% increase in student engagement and 150+ participants per event.
Company industry:
Higher Education

Education

Lahore University of Management Sciences

May 2025

May 2025

Bachelor's degree, Management

Pakistan

Skills

ADMINISTRATIVE SUPPORT

Intermediate

BUSINESS OPERATIONS

Intermediate

COORDINATING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

DIGITAL MARKETING

Intermediate

INFORMATION SYSTEMS

Intermediate

MANAGEMENT

Intermediate

POWER BI

Intermediate

PROCESS IMPROVEMENT

Intermediate

Microsoft Office

Expert

Accounting

Intermediate

Administration

Intermediate

Marketing

Intermediate

Customer Care

Expert

Call Center

Expert

Microsoft Excel

Expert

Sales

Intermediate

Business Development

Expert

ADMINISTRATIVE SUPPORT

Intermediate

BACHELOR OF SCIENCE IN BUSINESS

Intermediate

BUSINESS ANALYSIS

Intermediate

COORDINATING

Intermediate

CUSTOMER DATA MANAGEMENT

Intermediate

DASHBOARD

Intermediate

DATA MANAGEMENT

Intermediate

DECISION ANALYSIS

Intermediate

MANAGEMENT

Intermediate

TEAM MANAGEMENT

Intermediate

Languages

English

Expert

Urdu

Expert

Training and Certifications

Certifications
McKinsey.org Forward Program
McKinsey & Company
May 2025

Hobbies and interests

Self Defence

Won Gold medal