Customer Service Officer
Diamond Developers
مجموع سنوات الخبرة :9 years, 3 أشهر
• Created, updated and maintained records and databases with personnel, contract management system and other data.
• Provided full administrative support, including phone support, typing reports, filing and distribution of correspondence.
• Resolved service problems by clarifying the Resident’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Developed and implemented community rules and guidelines and outcome measurements.
• Monitored and managed the access system and technologies within the workplace.
• Ensured the facility is maintained, improved, and that vendor partnerships are managed.
• Assisted in receivables collections. Coordinated with finance staff to ensure proper billing and collection of contractual revenue
• Performed back-up duties to the Operations Officer and Facility Manager when that individual is not in the office. This includes becoming familiar with company emergency policies and procedures and using good judgment in emergency situations.
- Talkies Production - Ferrero Roche Ramadan and EID TVC | ADCB Betaqati
- HNT TVC (unreleased)
- Nudge Media - Facebook Campaign Think before you share (unreleased)
- Disruptive Productions - Ya Salam Ya Dubai feat. Rashed Al Majid and RedOne MV
• Searched specialist shops for clothes and accessories to hire or buy.
• Worked to deadlines, helped to make up the costumes and adapting the costumes to fit by hand and machine sewing.
• Prepared ensure the condition of the garments for the shoot by ironing, steaming, and altering. Sometimes aging and distressing garments to make them look dirty, old, or worn depending on the requirement of the scene.
• During performances, helped the casts to change outfits quickly and doing any emergency repair work.
• Ensured that the actors/models are comfortable with the attire to avoid any unnecessary body exposure.
• Kept photographic and detailed records of costumes and accessories such as shoes, jewelry, masks, crowns, and headdresses used in each scene.
• Secured continuity notes, so that casts look the same and accurate in between scenes.
• Stored costumes and returned any hired items after the shoot.
• Marketing and Promotions - Attended Exhibitions, Coordinated promotion via social media, newsletters, and telemarketing.
• Identified appropriate corporate sponsorship/collaboration opportunities and worked with the Project Manager to agree on potential targets and activity.
• Approached and liaised with potential partners, affiliates, influencers and/or their agents.
• Managed appropriate sponsorship proposals, agreements, relevant support documentation, and assured the exchange of approved and signed contracts.
• Researched on Event requirements and logistics: venue, staffing, catering, AV, etc.
• Liaised with the team, suppliers, and speakers throughout the delivery process. Handle the schedules, attend meetings, generate reports as requested.
• Kept and maintained database, records of all information related to the project for documentation, clarification, and presentation to management.
• On-site and Crew Management: Oriented, supervised the crew in their designation and ensured the program it runs smoothly.
• Assisted the guests and handled customer service during the event.
• Handled post-event tasks: 1. Responsible for ensuring appropriate invoice instructions and liaise with key accounts, sponsor/partner, and finance department regarding payment. 2. Ensure payments are received promptly and chase outstanding, liaising with the finance department as required. 3. Sales Conversion: follow up calls to prospect clients, convert pending sales, refund and cancellation.
• Acted as a primary contact of the agency. Delivered requests, feedback to queries quickly and professionally.
• Calendar Management: Scheduled and organized all appointments within the agency.
• Arranged travel schedules, appointments for the company. Calendar management for the Managers.
• Monitored office supply levels; Cut administration costs by negotiating pricing and fees with the suppliers.
• Developed an efficient way of maintaining documents and filing system for both paper and electronic records.
• Performed a variety of basic accounting tasks such as the issuance of purchase orders, retainer reports, budget creation, approval of estimates, invoice processing, and recording, collection of cash/cheque from clients.
• Allocated of jobs in the creative department on behalf of the Traffic Manager in order for them to maintain accuracy in timesheets data input.
• HR Support: Monitored Attendance. Maintained employees’ record is up to date and alert the HR and the PRO for any renewal. Assisted new joiners with their access cards, emails ID and office supplies.
• Researcher and news writer - Responsible in producing reports based on current, factual events and breaking news for broadcast.
• Talent coordinator - Connected with various talent agency/handlers and invited or accommodated public figures such as singers, actors, athletes (Occasionally, based on public demand) to appear in various programs of the TV network that would help invite the audiences to tune in that also helped the ratings of the program.
• Floor Director/ Assistant Director- Supervised the overall coordination of the crews and actors/hosts inside the studio on/off air to ensure the smooth flow of the program. Receives the command from the Director from the control room and sending cues to the actors/host/guests on the timing of their banters to the transition of each segments.
• Associate Producer - Pitched ideas to be featured. Wrote, edit and organized scripts for the segments and interviews. Field coverage with the crew for editorial content and series.