Airish Mae De Luna

, 2015 * Receive inbound calls including transferred sales leads and calls from current and potential customers. * Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application. * Answer questions about the product details, the company, and issues with account for the customers. * Assist customers with any technical issues experienced and escalate any issues to management appropriately. * Meet

2013
* Maintains and balances an automated consolidation system by
inputting data; scheduling required jobs; verifying data.
* Prepares payments by accruing expenses; assigning account
numbers; requesting disbursements; reconciling accounts.
* Provides accounting support for mergers and acquisitions by
reviewing financial information; converting data to general ledger
system; obtaining supplementary information for preparing financial
statements.
* Answers accounting and financial questions by researching and
interpreting data.
* Protects organization's value by keeping information confidential.
* Accomplishes accounting and organization mission by completing
related results as needed.

* Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching,
locating, and providing information.
* Resolves problems by clarifying issues; researching and exploring
answers and alternative solutions; implementing solutions; escalating
unresolved problems.
* Fulfills requests by clarifying desired information; completing
transactions; forwarding requests.
* Sells additional services by recognizing opportunities to up-sell
accounts; explaining new features.
* Maintains call center database by entering information.
* Keeps equipment operational by following established procedures;
reporting malfunctions.