Key Account Manager
Meltwater
Total years of experience :9 years, 5 Months
- Responsible for managing/overseeing client portfolio for the Key Accounts department in the MENA region
- Driving client retention
- Generating account growth and cross-sell opportunities
- Ensuring client satisfaction and product usage
- Achieving and exceeding the monthly targets set
- Interacting with the existing clients within the Key Accounts department in the MENA
region.
- Consult, educate and support clients autonomously in utilizing the Meltwater product portfolio along with providing data insights.
- Oversee the client support structure within the Key Accounts team
- Aid in client retention by providing continuous support and expertise
- Achieving and exceeding the monthly targets set
- Supporting media-centric professionals to extract relevant insights, and use them to strategically drive brand perception for their company.
- Prospecting new leads in various sectors across the Middle East & North Africa
- Interacting with potential clients via e-mail/phone or scheduled meetings.
- Achieving and exceeding the monthly targets set
• Prospecting new leads in various sectors including healthcare, retail & education to increase opportunities for the company
• Interacting with potential merchants via e-mail/phone or scheduled meetings
• Account management and maintaining healthy client relationships
• Organizing and tracking sales pipeline rigorously using company’s CRM solution in order to present sales progress
• Supporting the Marketing & Communications manager with various marketing projects and inter-office tasks
• Generating reports on a daily/weekly basis for evaluation
• Achieving and exceeding the monthly targets set
• Manage existing client database with continuous expansion in order to generate more leads
• Account management; providing support and marketing advice to each client in order to enhance their experience
• Generating monthly reports to oversee the productivity of each department
• Content writing for the website
• Business development and sales
• Assisted in marketing efforts, including the company’s social media (Facebook, Twitter, Instagram etc.) and newly implemented loyalty program
Bachelor of Commerce - Double Major: Marketing and Management