Customer services representaive
Emirates NBD
Total years of experience :18 years, 5 Months
Customer Service Representive
Citibank in Dubai
Answer the telephone and take messages
Prepare letters, memos and faxes
Prepare and send electronic mail massages
Creates double entry accounting
File documents
Time and work man agent
Do prescreen and I check about all customers' information after I gave customer loan or not.
I have teller's skills.
Do charge back and copy request?
Generation of Letters
Reviewing Fulfillment / Non fulfillments on VROL
Updating the Representments Visa & Master)
Processing Credit Batches
Upload supporting documents on VROL
Filing of Chargeback Documents
Checking Faxes
Retrieval & Printing of Dispute Forms
2013 15- Intensive English for Banking 16- Communication at Work 17- Language for Delivering Excellent Customer Service
Subjects Studied (instruction in English) English skills Accounting procedures Computer in business Customer Relation Applied marketing and Sales Financial Concepts for Applied Business
