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aisha al dhanhani, Customer services representaive

aisha al dhanhani

Customer services representaive·Emirates NBD

United Arab Emirates

High school or equivalent, Applied Business

Work experience

Total years of experience: 20 years, 7 months

Customer services representaive

June 2006 - Present

Emirates NBD

Abu Dhabi, United Arab Emirates

June 2006 - Present

Customer Service Representive

Company industry:
Banking
Job role:
Banking

مشرف الحسابات

January 2009 - November 2010

بنك الامارات دبي الوطني

United Arab Emirates

January 2009 - November 2010

Company industry:
Banking
Job role:
Banking

August 2006 - October 2008

August 2006 - October 2008

April 2004 - July 2004

April 2004 - July 2004

April 2002 - May 2002

Emirates NBD Bank Network International

United Arab Emirates

April 2002 - May 2002

November 2008 - January 2001

November 2008 - January 2001

-

Federal Electricity & Water Authority

United Arab Emirates

-

Citibank in Dubai

Company industry:
Public Administration

-

-

Answer the telephone and take messages
Prepare letters, memos and faxes
Prepare and send electronic mail massages
Creates double entry accounting
File documents
Time and work man agent
Do prescreen and I check about all customers' information after I gave customer loan or not.
I have teller's skills.
Do charge back and copy request?
Generation of Letters
Reviewing Fulfillment / Non fulfillments on VROL
Updating the Representments Visa & Master)
Processing Credit Batches
Upload supporting documents on VROL
Filing of Chargeback Documents
Checking Faxes
Retrieval & Printing of Dispute Forms

Education

Fujairah Women's College

December 2018

December 2018

High school or equivalent, Applied Business

United Arab Emirates

Fujairah Women's College

January 2011

January 2011

High school or equivalent, Social Media

United Arab Emirates

2013 15- Intensive English for Banking 16- Communication at Work 17- Language for Delivering Excellent Customer Service

Fujairah Women's College

January 2004

January 2004

Diploma, Applied Business

United Arab Emirates

Subjects Studied (instruction in English) English skills Accounting procedures Computer in business Customer Relation Applied marketing and Sales Financial Concepts for Applied Business

Skills

CONCEPT DEVELOPMENT

Expert

BANKING

Expert

BASIC

Expert

ACCOUNTANCY

Expert

ARABIC

Expert

CUSTOMER SUPPORT

Expert

EMAIL

Expert

CREDIT

Expert

CUSTOMER SERVICE

Expert

DOUBLE ENTRY

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

القراءة والسفر