Relationship Manager
Emirates NBD
Total years of experience :17 years, 7 Months
As a relationship manager in Priority Banking I am responsible in managing high net worth individuals in accounts, savings and fixed deposits. My main duty is to make sure all of my customer service requests and financial needs are met, while maintaining and growing the portfolio. This is achieved by working together with my Customer Service Respresentative and Wealth Advisor support.
Other duties:
• Work on new acquisition by opening, and growing new to bank accounts
• Maintaining high levels of priority banking standards in providing great customer experience
• Cross selling all products available to Priority Banking customers
• Providing investment advice and market recommendations to clients
• Securing deals in investments with treasury from new and existing clients
• Meetings clients and maintaining relations while representing the bank
As a private broker I have to apply financial acumen and economic knowledge to help a high net-worth client reach short-term investment goals or long-term retirement objectives aswell as life protection and similary for corporates who may be seeking a financial solution.
Services include:
• Assurance/Insurance for Individuals and corporates
• Lump-sum Investments
• Higher education planning/Retirement planning
• Short and long-term tax efficient savings plans
• KYC & AML
• Account management
As a broker I typically keep a keen eye on the markets on a daily basis in relation to projects, alternative investments trends and demand. My main focus is on tangible assets producing commodities. i.e. Agriculture, Property, Gold, Diamonds, Palm Oil
Other duties:
• Providing investment advice and market recommendations to clients
• Meetings clients and developing relations
• Interpreting market reports
• Negotiating price, specification and delivery details
• Investigating new business openings
• Carrying out detailed data analysis and valuation
• Attending networking events and business meetings
• Executing trades and securing deals with new and existing clients
As a Personal Banking Advisor and Account Manager I was fully knowledgeable and skilled in the areas of cashiering, vault management, discussing and accepting credit applications, and providing leadership, training and support to less experienced branch staff members. Additionally I was highly responsible for performing compliance duties and support related to the branch operational activities.
Other duties:
• Process all new account transactions by opening, maintaining and closing of all account types
• Assisting clients in their selection of various bank accounts, savings, credit cards, personal loan applications, and insurance
• Cross-selling all Santander's products and services
• Performing branch clerical duties and compliance by making certain that claims are dealt with in accordance with (FSA) Financial Services Authority rules
• Promoting business for Santander by maintaining good client relations and networking
• Motivating and coaching staff
• Dealing with client complaints efficiently
• ATM/DATM Management (cash management)
• Adhering to Risk and Control activities such as AML and KYC
As a supervisor I played an important role within the management team. While running the branch I was responsible for leading a team of 8 members of staff into completing tasks and achieving business aims and objectives.
Other duties:
• Exercised my ability to manage projects effectively on a weekly basis
• Developed my innumeracy and financial management
• Aesthetics control and awareness, This was crucial in upholding the brands image and reputation
• Analyzed store profits to rectify improvements and creating weekly Rota using Excel
• Create a trusted environment, open communication, creative thinking, and cohesive team effort