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kawther abdelgalil, Group HR Manager

kawther abdelgalil

Group HR Manager·Abu Dhabi Maintenance & Construction -AKM Group

United Arab Emirates

Master's degree, Economics

Work experience

Total years of experience: 11 years, 4 months

Group HR Manager

January 2020 - Present

Abu Dhabi Maintenance & Construction -AKM Group

Abu Dhabi, United Arab Emirates

January 2020 - Present

• Led end-to-end HR projects with on-time delivery and adherence to approved budgets.
• Worked closely with senior leadership to develop compensation packages that boosted employee performance
and retention.
• Maintained full compliance with UAE labor regulations through continuous policy reviews and updates.
• Managed visa processing, labor cards, medical tests, residency renewals, and insurance enrollment.
• Prepared analytical workforce reports, including turnover statistics and salary benchmarking.
• Conducted regular HR audits to strengthen policy alignment and address operational gaps.
• Oversaw the recruitment and onboarding of UAE nationals under the Nafis program.
• Handled pension fund registration and WPS monitoring to ensure accurate and timely payroll.
• Supported daily HR and administrative requirements across all business units.
Company industry:
Construction & Building

Group HR Manager

January 2020 - Present

Drillcon International -AKM Group

Abu Dhabi, United Arab Emirates

January 2020 - Present

• Directed HR operations for multiple project sites, ensuring efficient staffing and smooth operational workflow.
• Developed performance-based incentives tailored to project-driven roles.
• Ensured regulatory compliance by keeping HR procedures aligned with UAE labor standards.
• Supervised employee documentation, including visas, medicals, and insurance renewals.
• Generated workforce planning reports to support management decisions.
• Implemented regular internal compliance checks to enhance process accuracy.
• Drove Emiratization efforts by selecting and integrating local talent into technical and administrative roles.
• Oversaw payroll processing, WPS checks, and employee benefits administration.
• Provided HR support to cross-functional teams across all branches.
Company industry:
Project & Construction Planning

Group HR Manager

January 2020 - Present

Pauling Middle East -AKM Group

Abu Dhabi, United Arab Emirates

January 2020 - Present

• Managed HR functions across engineering and contracting divisions with a focus on manpower planning.
• Advised management on salary structures, allowances, and retention strategies.
• Updated HR policies in line with evolving government regulations.
• Administered recruitment, onboarding, and visa-related procedures for technical and office staff.
• Compiled HR analytics reports highlighting workforce utilization and cost trends.
• Conducted internal policy reviews to ensure consistent HR practice implementation.
• Led Emiratization initiatives, including sourcing and onboarding Emirati candidates.
• Monitored payroll cycles and ensured compliance with WPS and pension requirements.
• Delivered administrative and HR support to meet operational needs across all sites.
Company industry:
Construction & Building

HR Manager

January 2020 - Present

Al Barq Construction -AKM Group

Abu Dhabi, United Arab Emirates

January 2020 - Present

• Oversaw HR operations supporting construction teams across multiple job sites.
• Designed competitive remuneration frameworks tailored to project demands.
• Ensured compliance with labor and safety regulations through regular HR reviews.
• Managed employee lifecycle processes, including hiring, residency, and insurance coordination.
• Prepared HR performance dashboards and workforce movement summaries.
• Conducted HR compliance assessments to improve documentation accuracy.
• Facilitated Emiratization hiring in accordance with corporate targets.
• Supervised monthly payroll activities, ensuring timely WPS submissions.
• Provided ongoing HR and administrative assistance to site management.
Company industry:
Construction & Building

HR Manager

January 2020 - Present

Abu Dhabi Laboratory-AKM Group

Abu Dhabi, United Arab Emirates

January 2020 - Present

• Managed HR support for laboratory operations, ensuring proper staffing and certifications compliance.
• Collaborated with management to create benefits and packages suitable for technical roles.
• Ensured strict adherence to UAE labor and regulatory standards for technical employees.
• Handled all visa, medical test, residency, and insurance requirements.
• Produced HR reports detailing staff performance, attendance, and manpower needs.
• Conducted periodic HR audits to maintain high compliance.
• Led recruitment efforts for Emirati candidates under the Nafis framework.
• Managed payroll accuracy, WPS reports, and employee benefits updates.
• Supported administrative and HR activities across the laboratory divisions.
Company industry:
Laboratory & Quality Control

HR Manager

January 2020 - Present

Faris International-AKM Group

Abu Dhabi, United Arab Emirates

January 2020 - Present

• Oversaw HR processes supporting diverse commercial operations.
• Worked with leadership to refine salary packages and retention initiatives.
• Aligned internal HR policies with UAE labor requirements and company standards.
• Coordinated all employee onboarding, visa processing, and insurance arrangements.
• Delivered HR insights through periodic workforce and compensation reports.
• Conducted compliance checks to strengthen HR governance.
• Advanced Emiratization by identifying suitable Emirati candidates.
• Managed payroll processing and ensured WPS and pension compliance.
• Provided day-to-day HR support across business functions.
Company industry:
Oil & Gas

HR Manager

January 2020 - Present

Faris Travel -AKM Group

Abu Dhabi, United Arab Emirates

January 2020 - Present

• Managed HR operations for travel and tourism staff across office and field roles.
• Developed competitive HR packages aligned with industry standards.
• Ensured full compliance with UAE labor laws and company HR policies.
• Oversaw visa issuance, residency renewals, and medical and insurance processes.
• Designed HR reports to track staffing levels, performance, and training needs.
• Conducted HR compliance audits to improve documentation and process flow.
• Supported Emiratization by recruiting qualified Emirati candidates.
• Maintained accurate payroll cycles and WPS submissions.
• Provided ongoing HR and administrative assistance to travel operations.
Company industry:
Travel Agency

HR Manager

January 2020 - Present

Al Hada International - AKM Group

Abu Dhabi, United Arab Emirates

January 2020 - Present

Oversaw day-to-day HR operations, ensuring smooth workflow across all departments.
Developed and updated HR policies to comply with UAE labor laws and organizational standards.
Coordinated employee relations, handled grievances, and ensured fair resolution of workplace concerns.
Supervised payroll activities, WPS monitoring, and employee benefit updates.
Conducted internal HR audits to maintain documentation accuracy and compliance.
Prepared HR analytics reports covering attendance, turnover, compensation, and workforce planning.
Provided continuous HR and administrative support to all business units under the company
Company industry:
Automotive Repair, Spare Parts, & Support Services

HR Recruiter Consultant

March 2020 - May 2020

ENBD Group -Tanfeeth

Dubai, United Arab Emirates

March 2020 - May 2020

▪ Prepared job descriptions for various positions and developed appropriate questions for prospective candidates.
▪ Interviewing and assessing prospective applicants and matching them with the available vacancies.
▪ Communicate results to the candidate and the organization for all selections.
▪ background checks ( PNG, BGC, WO)
▪ Created new hire paperwork, contingent offer letters and final offer letters for prospective and newly hired employees.
▪ Coordinate with the related departments for the visa process and insurance.
▪ Enter the required details in the Manpower system and provide the Payroll inputs for the concerned departments.
Company industry:
Banking
Job role:
Human Resources and Recruitment

HR Recruiter Consultant

January 2020 - January 2020

ENBD Group -Tanfeeth

Dubai, United Arab Emirates

January 2020 - January 2020

Served as an internal consultant on human resources matters, guiding managers on best practices and
policy interpretation.
Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and
candidate expectations.
Managed the overall full-cycle recruiting process, sourcing, interviewing, selecting, and onboarding
candidates. Prepared job descriptions, new hire paperwork, contingent offer letters, and final offer letters
for various positions. Background checks (PNG, BGC, WO)
Coordinate with the related departments for the visa process and insurance.
Additional day-to-day HR responsibilities.
Company industry:
Banking

Customer Service Representative

September 2017 - November 2019

Carrefour MAJID AL FATTAIM

Dubai, United Arab Emirates

September 2017 - November 2019

▪ Handle inbound outbound calls.
▪ Escalate cases to the back office.
▪ Enter interactions in the CRM system.
▪ Assist and support administrative staff in their day to day operations.
▪ Handle consumer protection cases (DED)
▪ Deal with customer care and contact center emails.
▪ Support back office and handle the customers for five countries in
social media platform \{Facebook - private & public- Twitter -
Instagram- Google play Console - Carrefour App Dashboard-
Sprinklr\}.
▪ Respond to the customers emails inquiry through the webmail
systems \{Dimelo & outlook\}
▪ Respond to the customers survey via survey system \{Medallia\}
▪ Enter interactions in the CRM system and other assigned tasks.
▪ Send daily MIS and monthly reports to management.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

CC & Back Office Representative

January 2017 - November 2019

Carrefour MAJID AL FATTAIM -Head Office(

Abu Dhabi, United Arab Emirates

January 2017 - November 2019

Professionally handle escalated calls, effectively resolving complex customer issues.
Proficiently navigate multiple software systems to enhance efficiency and minimize customer hold times.
Manage consumer protection cases (DED) and coordinate escalations with relevant operational departments.
Coordinate with the operations team to provide customer support across social media platforms for five
countries. Respond to candidate inquiries via webmail systems (Dimelo and Outlook).
Accurately input and maintain data in the CRM system.
Prepare and submit daily MIS reports and monthly summaries to management.
Company industry:
FMCG

Senior Recruiter and Hr Assistant

January 2016 - January 2017

Alfaeezon for International Recruitmen

Khartoum, Sudan

January 2016 - January 2017

▪ Assisted executive management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
▪ Sources and recruits qualified candidates for placement in professional and/or management-level positions.
▪ Sending, collecting, and evaluating new hire paperwork, analyzing the application, resume, and writing examples for initial fit/no fit decision
▪ Coordinate for the visa process, labor card, and insurance.
▪ Confirming pay rates, start dates, Consultant Manager.
▪ Participate with the management for the annual recruitment plan and the annual HR budget.
▪ Maintain and update all HR Reports.
Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

HR Recruiter

January 2015 - January 2017

Alfaezon International Recruitment

Khartoum, Sudan

January 2015 - January 2017

Managed the full-cycle recruitment process across various sectors, including education, construction, oil & gas,
medical, and banking — from sourcing and interviewing to selection and onboarding.
Collected and evaluated new hire documentation, analyzing applications, résumés, and writing samples to
determine candidate suitability.
Created, edited, and maintained job postings and updated client/candidate records in applicant tracking systems
(ATS). Conducted comprehensive reference checks and background verifications to reduce hiring risks.
Coordinated end-to-end processes for visas, labor cards, and insurance.
Partnered with hiring managers to assess staffing needs and craft effective, targeted job descriptions.
Built and maintained strong client relationships, ensuring accurate role alignment and successful talent
placement. All day-to-day recruiting tasks.
Company industry:
Recruitment & Employee Placement Agency

Joiner recruiter

January 2015 - December 2015

Alfaeezon for International Recruitment

Khartoum, Sudan

January 2015 - December 2015

▪ Created, edited and maintained job postings and client/candidate files on applicant tracking systems, and other Internet sites and professional organizations.
▪ Managed the overall full-cycle recruiting process; sourcing, interviewing, selecting and onboarding candidates.
▪ Provided candidates with status updates on a regular basis.
▪ All day-to-day operation matters.
Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Education

University Of Al Gazira

January 2021

January 2021

Master's degree, Economics

Sudan

University Of Al Gazir

December 2020

December 2020

Master's degree, Economics

Sudan

▪ Master of Science in Economics (expected to be awarded in Dec2020), Faculty of Economics, University of Al Gazira, Sudan. The English language was the medium of instruction for this degree. ▪ The title of my master's thesis is “The relationship between economic growth and electric power consumption in Sudan from 1990 -2017”. It is a research-based degree and no course work is required

Institute of Human Resource Management

January 2015

January 2015

Bachelor's degree, Human Resource Management

Sudan

University of Khartoum

December 2014

December 2014

Bachelor's degree, Econometrics and Social Statistics

Sudan

▪ Bachelor of Science (Honors) in Econometrics and Social Statistics, awarded in December 2014, Faculty of Economic and Social Studies, University of Khartoum, Sudan. The English language was the medium of instruction for the 3 rd, 4th and 5th years of this degree.

University Of Khartoum

January 2014

January 2014

Bachelor's degree, Econometrics

Sudan

Skills

Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert
Recruitment
Expert
Recruitment
Expert
Administration
Expert
Administration
Expert
Back Office
Expert
Back Office
Expert
All Social media platforms
Expert
All Social media platforms
Expert
Payroll, Manpower system
Expert
Payroll, Manpower system
Expert
CRM
Expert
CRM
Expert
Recruitment, Selection & HRMS
Expert
Recruitment, Selection & HRMS
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
OUTLOOK
Expert
OUTLOOK
Expert
SPSS & E-views
Expert
SPSS & E-views
Expert
Documentation and reporting,Time management
Expert
Documentation and reporting,Time management
Expert
Sprinklr, Dimelo, Google Play Console
Expert
Sprinklr, Dimelo, Google Play Console
Expert
Work ethics, teamwork & Fast learner, communication, planning, and organizing
Expert
Work ethics, teamwork & Fast learner, communication, planning, and organizing
Expert
Hr Policies & Procedures
Expert
Hr Policies & Procedures
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CONTINUING MEDICAL EDUCATION
Intermediate
CONTINUING MEDICAL EDUCATION
Intermediate
ELECTRICAL ENGINEERING
Intermediate
ELECTRICAL ENGINEERING
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OIL AND GAS
Intermediate
OIL AND GAS
Intermediate
RESOURCE ALLOCATION
Intermediate
RESOURCE ALLOCATION
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert
Recruitment
Expert
Recruitment
Expert
Administration
Expert
Administration
Expert
Back Office
Expert
Back Office
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Statistical Analysis using SPSS for Windows
training course
Human Resource Management
Agriculture Investment
gulf Recruiter Certification
gulf Recruiter Certification
Statistical Analysis using SPSS for Windows
May 2012
Human Resource Management, Institute of Human Resource Management
Dec 2015
Naukri gulf Recruiter Certification
Apr 2020 - Apr 2022
Training
General training course
Arab Authority for Agriculture Investment and development (AAAID)
General training course
Central Bank of Sudan