Front Desk Receptionist
Accor Hotels, The Living Adventure
Total years of experience :6 years, 2 Months
●Welcoming and greeting customers with great hospitality and managing to receive and effectively
serve over 40 customers per day.
● Receiving and answering phone calls and emails, I manage- to reach and communicate with over 10
people to their satisfaction every day.
● Managing and coordinating with over 50 other employees in different departments and apartments in-order to successfully reach company goals.
● Checking in and out of the guests before and after their stay at the hotel premises.
● Responding positively to guests' requests and complaints by updating and coordinating with people responsible using hotelogix software
● Prepared daily, weekly and monthly reports as well as updating appointments on calendar and
organizing office functions.
● Managing and paying other employees daily wages on behalf of my manager as well as balancing and bookkeeping on a daily basis.
● Receiving and welcoming customers. I calmly received different customers of different diversities on a daily basis and was awarded the best team builder of the year due to my interpersonal skills.
● Office management. This included answering telephone calls and emails from clients, keeping the
office clean and safe, training new employees, writing and endorsing receipts and agreements and
successfully delivering my roles to my boss’s satisfaction due to my skills and goals which included multi-tasking and result oriented respectively.
● Hired, trained and onboarded over 4 employees and
provided them with orientation and initial
support in their respective positions.
● Marketing and making sales. Used different social media
platforms to advertise new products and
managed to increase sales monthly.
● Receiving and balancing money. Received approximately
50 Million Ugandan shillings from clients
daily and increased the company sales.
● Receiving and making calls to clients. Managed to call
over 50 clients daily to inform them of new
products and services as well as reminding them to clear
their balances.
● Office management. Accomplished other duties in office
like keeping books of accounts, maintaining
clean office space, writing and endorsing receipts, and
making monthly reports.
Gender and Development Studies and Economics
History, Economics, Islam and Fine Art