Customer Service Representative
Regus
Total years of experience :2 years, 11 Months
Facilitating customer move-ins and move-outs.
•Resolving customer queries & issues.
•Supervising the housekeeping of the business centre.
•Processing of vendor/customer invoices.
•Ensuring recovery from the clients against the rendered services.
•Allocating the recovered amounts against the customer invoices.
•Overseeing the general maintenance & administration of the business centre.
•Handling of petty cash expenses.
•Ensuring compliance with the Regus operational policies & procedures.
•Providing an overview & tour of the facility to the potential clients to increase the occupancy of the business centre.
Acting as a remittance incharge handling fund transfers, banker's cheque formulation and home remittances.
•Facilitating inward and outward local/intercity clearing .
•Looking after cheque book, ATM and Locker Management.
•Overseeing general expenses of the branch as per approval by ROM and RH.
•Ensuring compliance with the banking operational procedures and policies for audit purposes.
•Supervising utility bills management and credit card payment process.
•Acting as a floor manager to handle customer complains and queries.
•Creating awareness about the best possible banking solutions so as to manage customer traffic in the branch.
•Supervising the posted transactions as per physical vouchers to ensure their correctness and minimize chances of fraud.
•Reviewing/Conducting Manpower planning every month to guage overstaffing / understaffing.
•Formulating Ads & Posting Jobs using different recruiting channels.
•Discussing shortlisted CVs with HODs.
•Conducting interviews with the potential candidates in coordination with the HODs.
•Making Job Offers to the selected candidates & completion of hiring formalities.
•Formulation of reference check letters & their review for the verification of documents provided by the candidate..
•Enrolling the employees on board and their orientation to the organizational policies.
•Maintaining & updating HRIS.
•Generating monthly reports.
•Handling Salary information of the new hires every month.
•Managing End of Probation/ Probation Extension/ End of Contract and Contract Extension records.
•Managing Annual Performance Appraisal, Promotions and increments.
•Handling the Terminations and Resignations.
•Conducting Exit Interviews
MBA-HR
BBA-HR
Intermediate Pre-Engineering