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aisha Salih, RENTAL AGENT

aisha Salih

RENTAL AGENT·BUDGET

United Arab Emirates

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 8 years, 2 months

RENTAL AGENT

April 2024 - March 2026

BUDGET

Dubai, United Arab Emirates

April 2024 - March 2026

• Greet and assist customers in-person, online, or over the phone.
• Answer inquiries about rental availability, pricing, insurance, and policies.
• Help customers select the appropriate vehicle based on their needs and budget.
• Make, modify, and cancel vehicle reservations.
• Collect payment and close rental contracts.
• Process rental agreements and explain terms and conditions

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

CUSTOMER SERVICE REPRESENTATIVE

January 2023 - January 2024

MKV LUXURY CAR RENTAL

Dubai, United Arab Emirates

January 2023 - January 2024

• Making reservations, coordinating drivers for arranging delivery and collection of rental vehicles,
• handling customer complaints, suggesting cars based on clients budgets
• Effectively addressing customer inquiries through various communication channels such as phone, chat,
WhatsApp, KomoCRM, email, and more. All is done in ensuring customer satisfaction and providing exceptional
service to our valued clients

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

CUSTOMER SERVICE REPRESENTATIVE

January 2017 - January 2022

ZAIN SUDAN

Khartoum, Sudan

January 2017 - January 2022

• Provided fast and friendly Response to regular complaints \ questions and routine customer processto ensure
that customers requests are met in a timely and effective manner.
• Provided first call resolution for over 90 customers daily. Handled customer complaints regarding product and
services.
• Advised customers about products and services to meet their needs while using upsell and cross sell methods.
Identified, escalated prioritized issues and reported to high level of management.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Alzaiem alazhari University

December 2015

December 2015

Bachelor's degree, Computer Engineering

Sudan

Skills

Administration
Expert
Administration
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

Arabic

Native Speaker

English

Beginner