aisha Salih

• Greet and assist customers in-person, online, or over the phone.
• Answer inquiries about rental availability, pricing, insurance, and policies.
• Help customers select the appropriate vehicle based on their needs and budget.
• Make, modify, and cancel vehicle reservations.
• Collect payment and close rental contracts.
• Process rental agreements and explain terms and conditions

• Making reservations, coordinating drivers for arranging delivery and collection of rental vehicles,
• handling customer complaints, suggesting cars based on clients budgets
• Effectively addressing customer inquiries through various communication channels such as phone, chat,
WhatsApp, KomoCRM, email, and more. All is done in ensuring customer satisfaction and providing exceptional
service to our valued clients

• Provided fast and friendly Response to regular complaints \ questions and routine customer processto ensure
that customers requests are met in a timely and effective manner.
• Provided first call resolution for over 90 customers daily. Handled customer complaints regarding product and
services.
• Advised customers about products and services to meet their needs while using upsell and cross sell methods.
Identified, escalated prioritized issues and reported to high level of management.